4. HOW DID YOU HANDLE IT? WHAT DID YOU DO? The explanation should cover the communications made with the client, how quickly the company overcame the problem and the eventual outcome. You could ask if the company has a client testimonial to support the example given or if they could arrange for you to speak to a selection of clients directly. 5. DO YOU HAVE REFERENCES I CAN SPEAK TO? If the proof is in the pudding, then this is the pudding! Speaking directly to previous company clients may seem like a time-consuming activity, but it may give you the assurance you need to continue or step away. Remember that GDPR rules do not permit a company to hand over personal details; your request may require some prior arrangement. • Try and speak to old and new clients to understand the current service level and how their products hold up over time. • Clients who live near and far from a local showroom may highlight geographical challenges in service delivery. • Ask how the client felt during the installation phase. Were they and their home well looked after by the installation team? • Find out what impressed them the most and the least about the service. Would the homeowner change anything?
Made with FlippingBook Digital Proposal Creator