Returns Policy
Unwanted Goods are expected to be returned in their original packaging and should be returned within 30 days; 20% re-stocking charge on returns or a minimum charge of £25 +VAT will usually apply, but this will be handled on a case-by-case basis and may depend on the Goods being returned.
Items delivered must be checked for damages and/or aesthetic imperfections BEFORE installation. Installed items are deemed to be ‘accepted’ and are non-returnable.
Made-to-order items (bespoke sizes and ĕnishes, glass radiators and electric towel rails and radiators) are non-returnable.
Any discrepancies with orders (size, ĕnish, quantity, etc.) should be reported within 48 hours of receipt.
Please check your delivery carefully. If you notice any signs of damage to the items or packaging, please sign for the goods as ‘damaged’ as a precaution and report this to Radox Radiators Ltd immediately (no claims can be made with our courier after 24 hours following delivery of the Goods).
Important
Carriage
Radox reserves the right to change designs and speciĕcations in the interest of product development, without prior notice. Custom made items are non-returnable – this includes electrical items. Please contact the oėce for further information.
Orders totalling a value of less than £50 + VAT will incur a carraige charge of £5 +VAT.
Carriage charges may apply for some large, fragile items.
To view our full terms and conditions, please visit www.radoxradiators.com
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