Patient Empowerment
Case Management
Your healthcare plan offers a benefit called Case Management, which can assist you in times of serious illness or injury when you or a family member require complex care. Case Managers are Registered Nurses that can help you by providing educational materials about your condition, guiding you through all areas of the healthcare system and answering questions about your care and treatment plan. Case Managers empower you with knowledge, help you to understand what you can do for yourself or a loved one to aid in recovery and to maintain optimal management of a disease or a condition by: z Answering questions z Provide educational materials about specific conditions z Lend a hand finding appropriate treatment z Locate community resources that are willing to help for free z Work to maximize your benefits under the healthcare plan z Serve as your advocate between you and doctors and hospitals z Coordinate necessary care and services to meet your needs *J.P. Farley partners with MedWatch for this service.
Through J.P. Farley, you have access to educational and plan-based resources.
z Start your journey to better health and wellness by utilizing the wellness benefits offered by through your health plan. z Call a Patient Advocate to obtain plan-based incentives, decision- making support, as well as cost and quality data. z Contact an Advocate regarding billing questions and to receive balance billing assistance.
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