August 13 2020- Director's Report

Membership Survey Report Outdoor Resort Palm Springs May 2020

Overall member satisfaction at Outdoor Resort Palm Springs is close to average compared to other private clubs and communities. Eighty-five percent of respondents are satisfied or very satisfied with Outdoor Resort, compared to an average of 83% at other clubs/communities. Thirty-two percent of respondents are very satisfied, which is slightly below the average of 35% at other clubs and communities.

Question 2. Please respond to the following statement: “I receive good value for the monthly HOA assessment and fees at Outdoor Resort Palm Springs.”

Value Received

Outdoor Resort Palm Springs

Other Clubs*

Strongly Agree

16%

20%

Agree

52%

45%

Neutral

23%

20%

Disagree

8%

12%

Strongly Disagree

1%

3%

Receive Good Value for MonthlyCost

Percent

60%

52%

50%

45%

Outdoor Resort

Other Clubs/Communities*

40%

30%

23%

20%

20%

20%

16%

12%

8%

10%

3%

1%

0%

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

*Other private clubs and communities

Sixty-eight percent of respondents agree or strongly agree they receive good value for their monthly HOA assessment and fees, which is close to the average of 65% at other private clubs and communities. Only 9% disagree or strongly disagree, compared to and average of 15% at other clubs/communities.

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