MY CIPP
MY CIP
Q: Tell us a little bit about your career and background so far. I started working a Saturday job at a hairdresser’s when I was 14. This was my first introduction into customer service before I moved over to working in hospitality and retail from the age of 17. I did this until I started working in my current office role. I wanted to move from hospitality to an office-based role, as I felt it was time to start a professional journey and develop my skills further. I started working in the quality, environment, safety and health team when I joined the CIPP in March 2024 and then moved to the role of Training and Education Administrator in March 2025. Q: What are your main priorities as Education and Training Administrator? One of the most important things to me in my role is ensuring our customers are always happy and satisfied. I enjoy processing customer bookings and responding to queries, as I want learners to feel comfortable and supported in their studies. I always make it my aim to continue to learn and grow so I can support customers to the highest possible standard. My goal is to focus on providing customers with a smooth
journey throughout their learning and development experience with the Institute.
and ensuring delegates have everything they need to access the courses. Seeing how PQL has developed and grown in such a short space of time is exciting. I enjoy learning new things and endeavour to provide accurate information about the courses. Being part of this has allowed me to develop my customer service skills further and to witness how useful the courses have been for delegates. Q: Outside of work, what are some of your interests and hobbies? Outside of work, I spend a lot of time in the gym. In January 2025, I decided to start a weight loss journey as I wanted to feel better in myself both mentally and physically. Since then, I’ve lost two and a half stone. I also spend a lot of my time reading. I enjoy fiction books as they allow me to escape and focus on something totally different, away from the stresses of normal life. I’m very interested in horror films (particularly slashers) so I often relax by watching one of the ‘ Scream ’ movies or films with Chucky in! Friends and family are also very important to me, so I try and spend as much time with them as possible. My weekends mainly consist of either going on a night out with them or just having a catch-up and a coffee. n
Q: What does your role mean to you? I take pride in my role at the Institute as I love being able to make a difference for people by finding solutions to the issues they may face. What makes it even better is attending some of the amazing events the CIPP and IPPE host, including the IPPE Training and Education Conference for our wonderful Tutors. I enjoy this event because it provides the opportunity to build relationships and discus feedback. This role has opened my eyes to how interesting the world of pay and the professionals working within it are. The people I’ve had the pleasure of meeting or assisting over the phone have always been very patient and understanding, which is a breath of fresh air in a customer service role. I will always be grateful for this, as it’s allowed me to blossom in my role. Q: Can you share a moment you’re particularly proud of during your time at IPPE? I’m very proud that I’ve been part of the journey of our new Payroll Quick Learn (PQL) courses. I’m responsible for processing any bookings which come in
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| Professional in Payroll, Pensions and Reward |
Issue 116 | December 2025 - January 2026
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