Quality, Innovation and Customer Focus • Collaborate across academic and professional services to ensure estates commercial services support university goals and priorities. • Promote a commercially aware culture across the university while maintaining strong working relationships with internal service leads and stakeholders. Leadership and People Management • Collaborate with Registry Services and Library and Student Services and external providers to ensure a seamless student residential experience Regularly monitor and enhance the quality of estates commercial services whilst striving for sector-leading standards and best practice. • Policy and Procedure Development • Embed customer feedback and innovation into service design and delivery. • Lead and develop accommodation, catering, retail, conferencing, sport and leisure facilities, fostering an inclusive, high-performance culture. • Champion staff training, development, and engagement to maintain a skilled, empowered, and motivated workforce.
Strategic Leadership and Advisory Role • Develop, maintain, and review estates commercial policies and procedures that support effective, safe, and customer- focused commercial operations. • Ensure clear expectations are established and maintained in line with university compliance requirements and service delivery standards, with particular focus on Health & Safety, Sustainability, Procurement, Finance, Digital & Technology Services, Marketing, Events, and wider governance frameworks. General Responsibilities • Play an active role in the strategic development of the Estates & Facilities Directorate and the delivery of the Estates Masterplan. • Contribute to university-wide initiatives, projects, and working groups, ensuring commercial services align with university transformation. • Act as the principal advisor to the Vice- Chancellor, Chief Transformation and Resources Officer, University Leadership Board, Board of Governors, Director of Estates and wider estates directorate on all matters related to commercial estates services and enterprise. • Perform any other duties commensurate
with the job grade as reasonably required from time to time at the direction of the estate’s directorate. • Role model and act in accordance with the University’s Leadership and Management Standards and Behaviours framework aligned to DMU values: • Collaborative - encourage my team to collaborate and share best practices, set clear and aspirational goals, create outcome-focused work plans, and recognise strengths and support development. • Compassionate - provide honest and constructive feedback, foster a safe and open work environment, deliver difficult decisions with credibility, and act with integrity and transparency. • Creative - create an environment that encourages questioning and idea sharing, minimises bureaucracy, facilitates open discussions about
discrimination, advancing equality of opportunity and fostering good relations with particular attention to the protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation. • All members of staff are responsible for their contribution to improved environmental performance and in reducing greenhouse gas emissions at DMU. It is therefore required that all members of staff are aware of how the Environmental Policy relates to their own role at the university. Staff conduct must reflect the values inherent in the Environmental Policy and where required staff must cooperate with environmental compliance and conformance requirements to help minimise our emissions to air, water and land. • Provide a service that complies with the Equality Act 2010, eliminating unlawful discrimination, advancing equality of opportunity and fostering good relations with particular attention to the protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.
mistakes, and involves teams in continuous service improvement.
• Community minded - encourage diverse perspectives, promptly address conflicts and inappropriate behaviours, and foster a culture of mutual respect. • Treat all DMU staff, students, contractors and visitors with dignity and respect. Provide a service that complies with the Equality Act 2010, eliminating unlawful
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