XiConnect Newsletter, Vol 2, Issue 4

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Bi-Monthly XiFin News You Can Use

VOL. 2, ISSUE 4 | SEPTEMBER 2023

From the Desk of Lee Ann Nichols Chief Customer Officer

The XiFin team is very excited to bring you this issue of the XiConnect Customer Newsletter. This month's edition contains information on several important topics, including an update on our latest security features, how the XiFin patient portal can assist with error processing, and how you can now add non- Medicare payors to LCD/NCD coverage policies. This issue also details what you need to know about the conclusion of Medicaid continuous enrollment

and the rescission of the new CMS billing edits for presumptive and definitive drug tests. Additionally, a synopsis of the recent XiConnect webinar about how artificial intelligence is shaping XiFin RPM workflow and a Partner Spotlight on our prior authorization partners are included. This month's XiFin team member spotlight is Lauren Sigler, an essential resource supporting end-to-end revenue cycle management optimization. Last month, we launched our new corporate website – www.XiFin.com . We hope you'll check it out and appreciate the latest content, improved navigation, and robust new search features. The very popular Laboratory Volume Index has also been relaunched with enhanced features that make it easier to spot trends.

Open up your calendars and save the date for this year's XiConnect Leadership Conference. Back by popular demand, the conference will be held in two half- day virtual sessions on November 8th and 9th, 2023. Be sure to check-out the topics we plan to cover in this newsletter. As always, we are grateful for your trust and your business, and we remain dedicated to nurturing and strengthening all of our customer relationships.

Until Next Time, Lee Ann

In This Issue... XiFin RPM Enhancement Helps Automate Patient Information Gathering and Reduce Error Processing.. . . . . . . . . . . 3 Multi-Factor Authentication and Whitelisting IP Addresses Support Network Security. . . . . . . . . . . . . . . . . . . . . . . . . . . 4 TheXiConnectLeadershipConferenceisComingSoon..................................................... 4 XiFin Launches New Lab Volume Index (LVI) with New Features to Spot Trends. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Updated Screen Lets XiFin RPM Customers Add Non-Medicare Payors to LCD/NCD Coverage Policies . . . . . . . . . . 5 Medicaid Continuous Enrollment Concludes: Strategies to Support Patients and Optimize Revenue.. . . . . . . . . . . . . 6 New CMS Billing Edits for Preemptive and Definitive Drug Tests to be Rescinded October 1st . . . . . . . . . . . . . . . . . . . 8 UnlockingRCMPotential:HowAIIsShapingXiFinWorkflow.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 The New XiFin Website is Your Gateway to Information, Innovation, Expertise, and Advocacy.. . . . . . . . . . . . . . . . . . . 10 MeettheXiFinTeam:LaurenSigler....................................................................... 11 Partner Spotlight: Prior Authorization Capabilities Streamline Workflow and Drive Revenue.. . . . . . . . . . . . . . . . . . . . . 11

VOL. 2, ISSUE 4 | SEPTEMBER 2023

XiFin RPM Enhancement Helps Automate Patient Information Gathering and Reduce Error Processing

Multi-Factor Authentication and Whitelisting IP Addresses Support Network Security Helping your organization secure your

data and system access is a top priority. Over the past year, we have implemented two security initiatives to help your organization do just that.

Certain types of claim errors inevitably require information from the patient. Perhaps the patient has new insurance or a new address that they neglected to update with their provider.

XiFin Launches New Lab Volume Index (LVI) with New Features to Spot Trends XiFin recently relaunched the Lab Volume

Updated Screen Lets XiFin RPM Customers Add Non- Medicare Payors to LCD/NCD Coverage Policies

Index (LVI) with several new features. The LVI is based on claims data that is run through XiFin RPM. It is a measure of laboratory testing volumes across the nation compared to a baseline average. Users can now choose a baseline year to adjust the LVI visualizations.

Medicaid Continuous Enrollment Concludes In December 2022, as part of the Consolidated Appropriations Act of 2023,

New CMS Billing Edits for Preemptive and Definitive Drug Tests to be Rescinded October 1st On July 1, 2023, the Centers for Medicare and

Congress delinked the continuous Medicaid enrollment provision from the PHE, effectively ending the continuous enrollment requirement on March 31, 2023.

Medicaid Services (CMS) implemented a new National Correct Coding Initiative (NCCI) Procedure-to-Procedure (PTP) edit affecting codes for presumptive and definitive drug tests.

The New XiFin Website is Your Gateway to Information, Innovation, Expertise, and Advocacy

Meet the XiFin Team

Partner Spotlight

Save the Date: The XiConnect Leadership Conference is Coming Soon We are excited to announce the upcoming XiConnect Leadership Conference. We will be gathering virtually for two half days of compelling content, November 8th and 9th, 2023.

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VOL. 2, ISSUE 4 | SEPTEMBER 2023

XiFin RPM Enhancement Helps Automate Patient Information Gathering and Reduce Error Processing

Certain types of claim errors inevitably require information from the patient. Perhaps the patient has new insurance or a new address that they neglected to update with their provider. In these cases, traditionally, the laboratory or other diagnostic provider would have to either: ■ Send the patient a letter and wait for the patient to contact them, or ■ Attempt to reach the patient on the telephone to get the required information Both of these paths take time and effort and incur customer service expenses while also delaying reimbursement. Often, multiple attempts are required to reach patients and get a response. Sometimes, as a last resort, the patient is billed, but this results in a phone call from the patient, and the patient’s displeasure is often shared with the ordering physician’s office, which can have a negative reputational impact on the diagnostic provider. New capabilities help resolve these issues XiFin RPM now provides two new capabilities to help resolve these issues and expedite clean claim submissions. These new capabilities streamline the process required to gather missing or updated information from patients. 1. QR codes can be added to patient correspondence letters. When the patient receives the letter, they scan the QR code using the camera on their mobile device. This takes them to the XiFin patient portal, where they can quickly provide any missing information or update information that is no longer current. 2. Suppose the patient has opted-in to receive electronic communications. In that case, they can now receive an email or SMS text with a link to the XiFin patient portal, making it even faster to request the needed information and complete the claim submission process. Patients are guided through how to opt-in to receive electronic communications via the XiFin patient portal user interface.

Most patients appreciate the self-service nature of these new options. They no longer have to call and talk to someone to resolve these issues. It’s important to note that patients do not have to set up an account to use the XiFin RPM Patient Portal. AI-enabled RCM workflow has arrived Also part of patient error processing resolution, XiFin RPM now includes AI-enabled workflows to help obtain missing information in a more streamlined and automated fashion. Getting detailed insurance information from patients can be arduous since some of the information needed to process a claim isn’t readily available or known by patients. Consider when a patient provides their subscriber identification number for their insurance provider at the time of service. At this point, physicians and their office staff must verify eligibility, confirm benefits coverage, and provide their patient an accurate estimate of their out-of-pocket expenses. Unfortunately, the subscriber ID is insufficient to get this information accurately. XiFin RPM can now utilize an AI-powered Payor Discovery model to determine the underlying payor plan details needed for accurate eligibility verification, benefit coverage, and patient responsibility estimation. To learn more about XiFin RPM AI-enabled workflows, watch the recent XiConnect webinar “ Unlocking RCM Potential: How AI is Shaping XiFin Workflow. ” XiFin is always looking for new ways to make the revenue cycle management (RCM) process easier for our customers, their clients, and patients. These enhancements are just the latest investments in further streamlining the RCM process. If your organization would like to see a demonstration of these latest enhancements, please contact your Customer Success Manager (CSM), or for outsourced billing services customers, please contact your Customer Account Manager (CAM).

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VOL. 2, ISSUE 4 | SEPTEMBER 2023

Multi-Factor Authentication and Whitelisting IP Addresses Support Network Security

Helping your organization secure your data and system access is a top priority. Over the past year, we have implemented two security initiatives to help your organization do just that. Multi-factor authentication (MFA)

In July, we rolled out multi-factor authentication (MFA) for all XiFin Client Portal customers. MFA is an added layer of protection to secure data and applications in which users are required to present two or more credentials to verify their identity for login. Users may choose authentication by email address or through the Google authentication app, neither of which requires special setup or configuration. If your organization wants to use the Okta authentication app for MFA or integrate the XiFin system with your organization’s existing identity management solution, please contact your XiFin Customer Success Manager (CSM). Whitelisting IP addresses In 2022, we enabled whitelisting IP addresses. Whitelisting IP addresses is a good way to help protect access to your systems. It is an important part of your network security and can significantly reduce the risk associated with attempts of unauthorized access to your systems. Whitelisting can be applied to users’ IP addresses and/or web service (i.e., API) integrations. XiFin is in the process of rolling

out IP whitelisting for web service/API calls on a customer-by- customer basis. Please expect your CSM to reach out to you about this if they haven’t already done so. You still have the option to use whitelisting for the user interface as well. Your user administrator controls and maintains the list of IP addresses permitted access to the system. If your organization has remote employees that connect to the company network using a Virtual Private Network (VPN), there is no need to whitelist a separate IP address for each remote staff member. Also, if your organization uses its own identity and credentialing management system, IP address whitelisting for XiFin system users is not applicable.

Save the Date! November 8 - 9, 2023

The XiConnect Leadership Conference is Coming Soon

We are excited to announce the upcoming XiConnect Leadership Conference. We will be gathering virtually for two half days of compelling content, November 8th and 9th, 2023. Throughout the virtual conference, we will explore trends, discuss XiFin- recommended best practices, and preview new and upcoming product enhancements and platform upgrades. Our subject matter experts will be presenting the many ways your organization can get the most from XiFin RPM. We have many thought-provoking topics planned for the conference, including: ■ Harnessing the Power of AI to Improve Productivity and Reduce Staffing Pressures ■ Delivering a Stellar Physician and Patient Experience Through Digital Transformation ■ Learning from Payor Behavior to Increase Appeal Success ■ Leveraging RCM Insights to Transform Your Business ■ Strategies to Prepare for PAMA Reporting ■ Leveraging New Payor Transparency Data ■ Opportunities in the Convergence of Diagnostics and Pharmacy

We hope you’re looking forward to the conference as much as we are Learn more at www.XiFin.com/xiconnect23

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VOL. 2, ISSUE 4 | SEPTEMBER 2023

XiFin Launches New Lab Volume Index (LVI) with New Features to Spot Trends

XiFin recently relaunched the Lab Volume Index (LVI) with several new features. The LVI is based on claims data that is run through XiFin RPM. It is a measure of laboratory testing volumes across the nation compared to a baseline average, which the user can now select. Users can now choose a baseline year (2019, 2020, 2021, or 2022) to adjust the LVI visualizations. The LVI distinguishes COVID from routine (i.e., non-COVID) testing volumes over time and lets users select data for specific testing categories, including clinical, pathology, molecular and genomic, immunology and microbiology. Segmentation is based on the type of testing, not the type of laboratory performing the tests. For example, suppose a user selects the molecular

and genetic testing segment. In that case, the resulting chart shows the testing volume of all molecular and genetic testing, irrespective of whether it was performed at a hospital lab, a clinical lab, a pain management clinical or toxicology lab, or a lab specializing in molecular testing. The new LVI is updated monthly. During COVID, some surges and lulls made a weekly measurement relevant. Post-public health emergency (PHE) monthly measurement makes it easier to spot longer-term trends as the monthly data is more stable (i.e., it is less influenced by holidays and temporary disruptions that do not represent a change in volume). One trend that the LVI clearly shows is the growth of molecular testing. While COVID testing (commonly known as PCR testing—a molecular diagnostic) grew and then shrank, molecular testing overall has grown steadily and continues to grow post-COVID. Digging into this data, we found that one of the key drivers of this trend is steady growth in molecular testing related to women’s health.

We encourage you to check out the new LVI and see how your data compares to this national sample of XiFin customer volume.

Updated Screen Lets XiFin RPM Customers Add Non-Medicare Payors to LCD/NCD Coverage Policies

To help ensure that XiFin RPM customers maintain adherence to Medicare coverage limitations, XiFin loads Medicare policy coverage data directly into XiFin RPM and keeps it up to date. The current process uses diagnosis and procedure code ranges to document the policy data. Over the next few months, we are rolling out an updated screen that loads the entire policy, not just the underlying coverage data, including a hyperlink that takes users to the full policy coverage detail, when clicked. XiFin will continue to update any Medicare policy coverage changes. The updated screen makes it easy for XiFin RPM customers to add non-Medicare payors to policies, as appropriate. Customers will be responsible for keeping any private/commercial payor coverage policy data updated if modifications cause the

commercial policy coverage limitations to no longer match the Medicare policy. XiFin customers will be able to easily use logic to make changes to the non-Medicare LCD/NCD coverage policies. This enhancement not only makes it easy to add non-Medicare payors to relevant policies, but it also helps identify non-covered diagnosis codes, so customers can get corrected diagnosis codes from the ordering client, when appropriate. Adding non- Medicare payors to relevant policies makes the billing process more efficient and helps avoid back-end denials. If your Customer Success Manager (CSM) (or Customer Account Manager (CAM) for outsourced billing services customers) has not yet discussed this update screen with you, expect to hear from them about this soon. Your CSM or CAM will schedule a meeting with you and your team to review the new screen.

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VOL. 2, ISSUE 4 | SEPTEMBER 2023

Medicaid Continuous Enrollment Concludes: Strategies to Support Patients and Optimize Revenue

During the early stages of the Coronavirus pandemic, Congress enacted the Families First Coronavirus Response Act. This legislation included a provision to maintain Medicaid eligibility in exchange for enhanced federal funding during the public health emergency (PHE). As a result, Medicaid enrollment grew by 25% between 2020 and 2022, and the uninsured rate dropped. In December 2022, as part of the Consolidated Appropriations Act of 2023 , Congress delinked the continuous Medicaid enrollment provision from the PHE, effectively ending the continuous enrollment requirement on March 31, 2023. States are responsible for establishing plans for redetermining Medicaid eligibility, and some states have already begun disenrolling people deemed no longer eligible or unable to complete the re-enrollment process. Operational and financial impacts

The XiFin team conducted an analysis to understand the impact of the end of the continuous enrollment mandate on our customers. Overall, we found that 8.5% of our customers’ accession volume is in payor groups that include “Medicaid” in the name . This analysis also identified several XiFin customers with twenty percent or more of their claim volume from payor groups with “Medicaid” in the name. Laboratories and other diagnostic providers can expect to encounter challenges stemming from the increase in patients no longer insured with Medicaid, including patients unaware they have lost coverage. This will likely cause an increase in AR days and bad debt. It will also cause an increased administrative burden for many providers related to verifying insurance coverage, navigating different billing procedures, and assisting patients with eligibility determinations. Strategies to support patients and maintain revenue Fortunately, there are strategies to help mitigate some of these challenges, support patients, and optimize revenue. 1. Monitor Payor Mix and Understand What Percentage of Your Business is Medicaid Leverage XiFin Business Intelligence (BI) reports to compare your current Medicaid percentage to pre-pandemic levels. Expect your Medicaid percentage to return to the pre-pandemic levels over the next year–unless other significant changes affect your payor mix. 2. Determine Patient Insurance Eligibility Before Billing Use insurance eligibility verification services before billing to reduce the time to collect. Sending a claim to Medicaid for a patient no longer eligible for Medicaid benefits slows down your collection cycle. It is easy to turn on Medicaid eligibility determination in XiFin RPM.

Resources to Support Patients and Maintain Revenue

3. Leverage Automated Insurance Discovery Use tools that can verify that the insurance provided is correct and, if incorrect, help identify if the patient has updated insurance before billing. Automated next actions can be set up in XiFin RPM (based on reason codes) to streamline this process. XiFin RPM also provides built-in match/auto-match capabilities that identify and automatically update patient demographic information based on existing paid claims in the system. The system also provides match-compare functionality that will present, based on customer-specific configuration, claims that the user can review and, where appropriate, use to update information on a claim. Learn more about XiFin’s insurance discovery partners , FrontRunner Healthcare and WaveHDC, and if you are interested in learning more, request a meeting via your CSM/CAM. Reach out to your Customer Success Manager (CSM), or your Customer Account Manager (CAM) if you are an outsourced billing services customer, for assistance accessing any of the following resources: ■ Selecting or activating an eligibility verification service ■ Choosing or turning on insurance discovery services from one of XiFin’s insurance discovery partners ■ Accessing client profitability or other business intelligence (BI) reports ■ Selecting or activating an interactive voice response (IVR) system offered by one of XiFin’s partners

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VOL. 2, ISSUE 4 | SEPTEMBER 2023

Medicaid Continuous Enrollment Concludes: Strategies to Support Patients and Optimize Revenue Continued from page 6

4. Monitor Referring/Ordering Client Profitability It is essential to regularly identify referring clients who may not be as profitable due to the changes in the patient or payor mix. Be sure to leverage analytics to determine client profitability and identify the root cause of changes in revenue. Once identified, take the opportunity to educate clients on the value of obtaining accurate insurance information and using the XiFin Patient Responsibility Estimator to calculate and share the expected out-of-pocket expense with their patients. If you need help identifying the XiFin BI reports that deliver these insights, contact your Customer Success Manager (CSM) or your Customer Account Manager (CAM) if you are an outsourced billing services customer. 5. Promote Self-Pay Options Educate uninsured patients on the options they have for settling their bills, such as financial assistance, potential discounts for prompt payments, and the ability to set up payment plans. Also, evaluate the method and frequency for delivering patient statements to accelerate payments. An analysis of XiFin customer data shows increased patient payments received in the first 30 days after integrating texting and automated calls. Contact your CSM (or CAM) for assistance activating integrated texting, email, or interactive voice response (IVR). Learn more about XiFin’s IVR partner , RevSpring. 6. Offer Enhanced Patient Self-Service Capabilities A friendly reminder that XiFin RPM includes a Patient Portal and associated callable web services (also known as application programming interfaces (APIs)), making it easier to offer

patient self-serve capabilities based on your organization’s digital patient experience strategy. Wherever you want your patients to engage, XiFin can help you ensure they can pay their bills, update their information, or manage their payment plans. Interested in providing patients with a summary of their statements and outstanding balances to help them manage

multiple bills at once? We support that as well. 7. Use Patient Financial Responsibility Estimation

Patient estimation tools help patients understand out-of-pocket expenses before an encounter is performed. Patients are more likely to pay for or decline services they can’t afford if they are aware of the cost of the service. Access the XiFin Patient Financial Responsibility Calculator through the XiFin Client Portal. Once available, the estimate is delivered to the Patient

Portal via the Patient Service Center screen. 8. Educate Patient Service Representatives

To effectively navigate the expected rise in uninsured patients due to the ending of the continuous enrollment requirement, evaluate all patient touchpoints and educate your patient service teams on the changes. Empowering patients with a clear understanding of their financial responsibility and payment options streamlines the collections process and minimizes payment delays. The anticipated rise in the number of patients no longer insured with Medicaid presents a significant challenge for many healthcare providers. By adopting proactive strategies and technology tools, providers can continue to deliver quality care while maintaining financial sustainability.

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VOL. 2, ISSUE 4 | SEPTEMBER 2023

New CMS Billing Edits for Preemptive and Definitive Drug Tests to be Rescinded October 1st

On July 1, 2023, the Centers for Medicare and Medicaid Services (CMS) implemented a new National Correct Coding Initiative (NCCI) Procedure-to-Procedure (PTP) edit affecting codes for presumptive (i.e., CPT® codes 80305, 80306, and 80307 ) and definitive (i.e., G0480-G0483 , and G0659 ) drug tests. NCCI PTP code pair edits are automated prepayment edits that prevent improper payment when specific codes are submitted together for Part B services. This new edit was adopted to prevent the reimbursement of a presumptive and a definitive drug test for the same patient on the same date of service (DOS), which CMS deemed “mutually exclusive.” The edit results in claims for definitive drug testing being automatically denied when billed on the same claim with presumptive tests. CMS published the quarterly update to the NCCI PTP file on September 1, 2023, with the new file effective October 1, 2023. Subsequently, on Wednesday, September 6th, 2023 the American Clinical Laboratory Association (ACLA), received word from the Deputy Administrator and Director of the Center for Program Integrity at CMS, that the agency is withdrawing the NCCI PTP drug testing edit . According to the communication received by ACLA, the change will be operational on October 1, 2023, and fully retroactive to July 1. The XiFin team also received the following information from the National Correct Coding Initiative (NCCI) program. CMS has since posted the withdrawal on the CMS website . It is important to keep in mind that payors are using technology to identify indicators of possible overutilization and as an industry we may see an uptick in third-party audits to root out any overutilization. If you have questions related to this issue, please contact your Customer Success Manager (CSM) (or Customer Account Manager (CAM) for outsourced billing services customers). “CMS considered the concerns raised by the lab industry and decided to withdraw the NCCI PTP edits between Column One codes 80305, 80306, and 80307 for presumptive test(s), and Column Two codes G0480 – G0483, and G0659 for definitive test(s) while CMS continues to study the issue.” “CMS will work to operationalize this change in a replacement file for the 4th quarter of 2023 and will apply it retroactively to July 1, 2023. As a result, any claim that was affected by the procedure-to-procedure edits, including those that did not apply an NCCI modifier, will be processed and paid as appropriate under existing payment and coverage policies. CMS will post the replacement file on the NCCI PTP webpage as soon as technically possible.”

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VOL. 2, ISSUE 4 | SEPTEMBER 2023

Unlocking RCM Potential: How AI Is Shaping XiFin Workflow

On September 6, 2023, Jeff Carmichael, XiFin Senior Vice President of Engineering, presented a webinar showcasing how XiFin is using artificial intelligence (AI) to inform and improve the patient experience, identify and adapt to changes in payor behavior, and automate workflow to create new efficiencies. View the webinar recording by logging into XiFin U. The webinar provides an introduction to AI, including the types of AI that are relevant to the work we do for our customers at XiFin: machine learning, natural language processing, generative AI, and large language models. It also presents a model that organizational leaders can use to determine the AI maturity of their organization and includes a discussion of the journey from data as a siloed activity to embedded AI that is core to driving optimal business outcomes.

Over the last 25 years, XiFin has invested significant effort in structuring the XiFin RPM platform as a modular architecture with an underlying data approach that keeps it future-ready. It is this foundation that allows XiFin to realize the benefits of AI in a cost- effective and efficient way for our customers.

Removing friction from the patient experience The webinar also covers several examples of how AI and automation are being built into XiFin RPM. The first example improves the patient and physician experience using AI to discover complex payor information. In this scenario, a patient provides their insurance subscriber number at the time of service or via the XiFin Patient Portal or Client Portal. That subscriber number alone, however, is not sufficient to confirm eligibility or benefits coverage, which is essential to providing an accurate estimate of their potential out-of-pocket expenses. AI can discover and apply the payor

plan details for that claim so that it can be processed without manual intervention. Thereby reducing the administrative burden on the patient and the ordering physician. Analytics and AI-enabled workflow automation XiFin has invested significant effort in structuring the complex RCM data required to develop effective machine learning and AI models. The second example demonstrates how XiFin RPM allows organizations to address and adapt to changes in ordering patterns, payor responses, and payor reimbursement behavior.

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VOL. 2, ISSUE 4 | SEPTEMBER 2023

Unlocking RCM Potential: How AI Is Shaping XiFin Workflow Continued from page 9

AI prioritizes error processing (EP) XiFin RPM can incorporate AI to streamline claims, denials, and appeals management, as well as to assign work queues and prioritize EP work based on the likelihood of reimbursement, which improves efficiency. The XiFin team collaborates with the customer’s team to build specific EP Work Groups based on the customer’s unique data. Building upon XiFin workflows that determine if a claim is likely to be rejected because of incorrect or incomplete payor information or patient ineligibility, automation can be applied to resolve most issues. XiFin’s configurable AI can then quickly determine the probability of reimbursement to help prioritize the claims that still require intervention and direct those needing human attention to the best available team member. Learn all the details of how XiFin uses AI to improve the patient experience, identify and adapt to changes in payor behavior, and further automate workflow by watching the full webinar in XiFin U. Our next XiConnect webinar will dive into greater detail on the new EP Work Group workflow. Stay tuned for more information on this exciting new capability.

AI-driven Workflow Example for Assignment of Error Processing Work Claim errors prioritized by payment risk Claim errors routed to the best team member to correct Team members assigned to error processing work groups get a tailored worklist Errors are grouped and prioritized to ensure focus on the most collectible items

The New XiFin Website is Your Gateway to Information, Innovation, Expertise, and Advocacy The XiFin team is excited to introduce our new XiFin website ( www.XiFin.com ). The new website is your gateway to the latest information, innovation, expertise, and advocacy. The new site includes:

1. Engaging New Content

2. Enhanced Navigation We restructured the website’s layout and content to make it easier to access the information that is important to you. Whether looking for insights into our solutions and services, informative resources like white papers and blog articles, or the latest news and events, the new navigation is designed to help you find it with unparalleled ease.

3. Robust Search Features Updated search features are

The site provides updated content and a user-friendly approach that makes finding information tailored to your specific interests easy. The new site includes articles, case studies, and product and service information aligned with our industry segments. It is focused on helping you and other healthcare providers achieve operational and financial strength to do more good for more people.

designed to quickly provide the most relevant results from thousands of web pages, articles, blogs, press releases, and more. The new XiFin website reflects our commitment to providing you with the best resources, informational insights, and experience. Check it out today and sign up to receive our monthly billing newsletter.

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MEET THE XIFIN TEAM

Lauren Sigler

In this edition of the XiConnect Customer Newsletter, our Meet the Team spotlight is focused on Lauren Sigler, Director of Strategic Operations for molecular

diagnostic and genetic outsourced billing services. In this role, Lauren oversees the full spectrum of activities from claim submission through reimbursement collection for XiFin's molecular and genetics outsourced billing services customers. With this visibility, Lauren can uncover new ways to optimize the RCM process and its outcomes, which can then be shared to benefit all XiFin customers. Before her current role, Lauren held a similar position at XiFin, supporting a single sizeable clinical laboratory customer.

Lauren has been with XiFin for more than four years. One of the things she most appreciates about her current role is the collaborative nature of the team. As part of her change in focus from clinical to molecular, there has been a lot for her to learn about the nuances and complexities of revenue cycle management for molecular diagnostics. She values the skills and experience of her team and their openness to share everything they've learned supporting this market. The opportunity and ability of XiFin team members to master the RCM intricacies across diagnostic specialties help XiFin continue to innovate and increase our teams' expertise. Lauren and her husband, Chris, moved to Charleston, South Carolina in 2010. She loves the food scene and the weather in Charleston. Lauren is an excellent resource in the Charleston office for restaurant recommendations. Lauren and Chris's daughter, Addison, keeps the family hopping with her love of sports. She plays basketball, golf, and soccer and is a junior cheerleader for the local high school. The family also has two much-loved canine family members, Magnolia Mae and Weller, and a Bearded Dragon named Spike.

PARTNER SPOTLIGHT

Prior Authorization Capabilities Streamline Workflow and Drive Revenue

Are you aware that XiFin has partnerships with prior authorization solution providers that can improve your organization’s workflow efficiency and drive revenue and customer satisfaction by helping prevent denials? This is an area of increasing importance to many organizations based on the growing prevalence of genetic testing, which can be costly as well as challenging from a payment collection perspective. Customers using XiFin’s prior authorization partners benefit from RPM integration that automates much of the process, such as:

■ Transmission of data that saves time and eliminates a source of human error

■ Daily update checking that ensures records are processed in a timely manner

■ Automated record updating to facilitate necessary EP work or claim generation

XiFin has partnered with two leading prior authorization solution providers, Glidian and Infinx, to assist customers in this area. Contact your Customer Success Manager (CSM) if you’re interested in learning more about these prior authorization capabilities.

GENERAL 858.793.5700

SALES 866.934.6364

EMAIL info@xifin.com

WEBSITE www.XiFin.com

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