CASE STUDY
Employing a Growing Cloud Estate to Adapt to Business Growth in Cashless Payments Cantaloupe delivers solutions that empower businesses to accept and profit from self- service payments. The company was founded more than 30 years ago, with a focus on enabling customers in the vending market to accept all forms of digital payments. Since that time, the company has continued to evolve and innovate, serving an expanding range of industries and geographies. Today, the company offers a complete platform that delivers capabilities for cashless acceptance, consumer engagement, and business optimization. With the onset of the global pandemic, the move to contactless payments accelerated dramatically, which served to intensify the demand for Cantaloupe’s solutions. Further, even as employees returned to corporate workplaces, the demand for self-checkout point- of-sale kiosks, continued to expand. To support their solutions and growing customer base, the team at Cantaloupe needs to operate millions of IoT devices, and to support billions of payment transactions. To accommodate this scale while maximizing agility, the team relies on cloud services, leveraging a mix of offerings from AWS and Microsoft Azure. A Multitude of Configuration Options and Limited Skillset Increase Risk “Scale is amazing at times and daunting at times. We are now able to drive new capabilities at scale and innovate rapidly with the power of the cloud. Cloud has significantly, decreased our time to market and instant access to expanded capability on demand. However, with cloud also comes different implications of security and risk exposures,” revealed Gaurav Singal, Chief Technology Officer, Cantaloupe, Inc. Over time, the number of cloud providers, and specific cloud services in use continued to grow. These services all offer a wide range of configuration options and operations tools. For their security team, it was challenging to optimally employ and secure all these different services and tools across their expanding cloud footprint, and meet the businesses increased demand for agility. Further, it was increasingly problematic to invest all the time and effort needed to ensure all these resources were configured appropriately. Even a single exposed resource can have catastrophic implications in terms of brand damage, operations, and financial penalties. Given this, securing their ever-expanding cloud infrastructure became increasingly critical for their business. “To continue to scale our operations, while strengthening our security posture, we sought to find tools that would enable our security staff to establish automated deployments according to optimized configurations, and to gain capabilities for real-time remediation if non-compliant resources were identified,” revealed Paul Hamman, Chief Information Security Officer, Cantaloupe, Inc. “Further, we wanted to ensure these security mechanisms didn’t create any friction for our developers.” During the team’s initial searches, the tools evaluated were too complex to use, and they didn’t enable real-time remediation.
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