Highlights:
We’re pleased to share that Common Ground achieved accreditation under the Australian Service Excellence Standards (ASES), Certificate Level. This means Common Ground Adelaide has been independently assessed and recognised as meeting high standards in the way we work with clients and residents and deliver support within our programs. It also means we meet high standards within the governance, systems and processes in place at Housing Choices that support our service delivery. The ASES assessment involved a detailed review of how our services operate, including providing evidence, conducting interviews, site visits, and receiving feedback from clients, residents, volunteers, senior management, HCA Board members and partner organisations. We’re especially proud that the assessors shared such strong positive feedback about how our staff work with clients and residents.
Australian Standards of Excellence
Oz Harvest A big thank you to the staff and volunteers who facilitate the Oz Harvest program here at Common Ground every Saturday afternoon, come rain hail or shine. It is well attended, well organised and a whole lot of fun!
In the last financial year:
42 times
Common Ground Adelaide hosted Oz Harvest
They heard that:
1,175 instances where HCA residents accessed food that would otherwise have gone to waste
Residents and clients feel treated with dignity and respect
We work in a trauma-informed
Staff are compassionate, skilled, and take the time to really listen
People feel heard and supported to reach their goals
Our teams are responsive, open to feedback and transparent
and person- centred way
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