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OPINION
Trust is the foundation
Building trust is not only good business practice but essential for the long-term growth and success of your firm.
T rust is the cornerstone of every relationship and interaction, both personally and professionally. As engineering professionals, we recognize the significant responsibility we bear in shaping communities and impacting lives through our projects. Whether designing bridges, offering consulting services, or developing sustainable energy solutions, we understand that our clients depend on us to deliver honest, technically sound work that aligns with both ethical and environmental goals.
Mike Danko
To foster genuine trust in our business and our products, I focus on the following principles: 1. Ethical standards. It’s crucial to be committed to integrity in all your projects, ensuring honesty, fairness, and accountability at every stage. It’s important to avoid shortcuts and adhere to the highest standards of safety, quality, and responsibility. By embodying these values, you demonstrate your trustworthiness – both as individuals and as a firm. 2. Culture. A culture of trust within your firm is essential for success. By nurturing an environment where employees are treated fairly, offered opportunities for professional
development, and led by ethical leadership you create an engaged, motivated team that produces exceptional work and, in turn, build trust with clients. 3. System development. System development encompasses both external and internal processes. Externally, focusing on robust process management, quality assurance, risk management, and technology integration to ensure reliable results. Internally, strengthening trust and a sense of belonging by reinforcing your firm’s values and fostering a cohesive culture, which enhances client relationships.
See MIKE DANKO, page 8
THE ZWEIG LETTER MARCH 10, 2025, ISSUE 1576
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