start up zone
Software As A Service
deliver the latest, greatest CPE hardware to the ISPs, the problems with in-home Wi-Fi experience in the field would still be ongoing. Lifemote supports ISPs’ engineering, support centres and CPE product teams to enable them to provide excellent QoE to their customers. Our USP is our data collection mechanism, the lightweight agent. Lifemote therefore works with many different CPE vendors and deploys the majority of devices in the field easily and quickly. Lifemote also expects to disrupt the market with the launch of its SelfCare product, which shares the responsibility and workload of ISPs about in-home Wi-Fi experience with customers. The end-user will be provided with a Wi-Fi guidance service, as well as the customers will have the opportunity to solve the problems themselves without the need to reach the support centres, resulting in cost savings and happy customers.
Lifemote is Software as a Service helping ISPs to manage Wi-Fi QoE of their subscribers. We work with ISPs around Europe, such as A1 in Austria, Odido in the Netherlands, Telia in Norway and Community Fibre in the UK, providing an in-home network monitoring and proactive maintenance service with its Reactive, Proactive and SelfCare tools. Increasing customer satisfaction and reducing operational costs of the ISPs related to support and maintenance are our priorities. Lifemote is deployed in over 5 million homes and is conducting trials in Germany, Portugal and Italy. The company started life in response to some chronic issues facing the telecoms industry: low NPS and too much stakeholder involvement, resulting in high operational costs. Surveys and reports showed that the Net Promoter Score of the telecoms sector was quite low compared to other sectors. We help ISPs provide seamless in-home Wi-Fi experience to their customers and raise their NPS score as a result. The numerous stakeholders involved in this industry mean that when things go wrong, it is confusing and frustrating for the customer. Co-founder Eren Soyak spotted the need for a third-party solution that solved such problems in an holistic way. Lifemote can find the root cause of these problems with the data-driven analytics it provides and can forward the problem to the owners and get a solution. This can sometimes be the chip manufacturer, sometimes the CPE Vendor, or sometimes the ISP. And now, Most ISPs follow a multi-vendor strategy for both logistics and supply chain reasons. Lifemote, on the other hand, comes first in the market with its vendor-neutral position. Key members of Lifemote team developed CPEs for many years previously, understanding that even if they
F. Nur Kılıçlı, Sales Manager, Lifemote
www.lifemote.com
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Volume 46 No.2 MAY 2024
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