COMPLIANCE
How the HMRC app can support you and your employees
W hether starting a new job or planning for retirement, the HMRC app is the easiest way to speed up processes and manage your money and tax. However, a recent CIPP members’ poll revealed 72% of you said that you either don’t promote the free HMRC app or didn’t even know it exists! In 2023, over 3.3 million customers used our app, and the numbers keep rising. It consistently ranks in the top ten free finance apps on Google Play and the Apple App Store (often getting to the number one spot) and currently has ratings of 4.8 and 4.7 out of five respectively. Let me explain a bit more how the app can make life easier for you and your employees. Why should you and your employees download the app? The HMRC app can help payroll professionals like you get one step ahead of time-consuming queries by offering secure, convenient digital solutions to your employees. So, what can the HMRC app do for you and your staff? Taking on new employees Have you ever hired someone who didn’t know their National Insurance (NI) number, or they’ve forgotten where they stashed their confirmation letter? Or have you asked for a record of their employment history, only to be left waiting while they try to remember their previous employers and dates? By getting your new starters to download the HMRC app, they can find all this information and send you a digital version, instead of spending their time on the phone to HMRC and then waiting up to 15 days for a paper copy to arrive. Your employees can get their five-year employment history information through our app and find a fully accessible PDF version of their NI confirmation letter instantly. They can even store a digital version of their NI number card to their phone wallet – so they never have to dig out an old document again. When employees are in their new role With the HMRC app, your employees will have their pay as you earn and tax information at their fingertips. This means they can take control of their finances and find answers themselves when things change, ultimately reducing the number of pay-related queries heading your way.
Suzanne Newton, director general for change delivery at HM Revenue and Customs (HMRC), takes us behind the scenes of the HMRC app and explains why you should be encouraging your employees to download it
| Professional in Payroll, Pensions and Reward | June 2024 | Issue 101 18
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