Great Customer Experience Program
Meet The Team
The GCE team has undergone a few changes in personnel in the past few months, welcoming Melissa Denkinger and Darren Martello on board. We have also farewell North West Coast manager Stu Jones, who has moved into another role as a Key Account Manager with Vok Beverages. If you have any questions about the program or are after further information, please do not hesitate to contact one of the crew below. Darren Martello Darren Martello joins us after years of experience in the industry having owned and run The Bridport Butcher Shop, Derby Café and The Bridport Hotel. In 2019 Darren was awarded the THA Premier’s Award for Contribution to the Community. Darren has been a member of the association for a long time and is now looking forward to getting out and about to the North- West of Tasmania and passing on the knowledge he has learnt along the way. Melissa Denkinger Melissa is a Hospitality and Tourism professional who has been working in industry since she was 15 years old. She has worked across most aspects of hospitality, most recently, she worked as a teacher for 15 years teaching the next generation the skills needed to succeed in Hospitality. Melissa is new to Tasmania where good food and wine is plentiful. Melissa is enjoying the opportunity of getting to know the operators in the North and East of Tasmania and is looking forward to working with you soon.
Jack Milbourne Jack has worked in Tasmanian hospitality for 17 years, starting out in his Aunt’s Catering Business chopping onions, having managed and worked in restaurants, bars, cafes, clubs and hotels across Tasmania from Cradle Mountain to Cambridge. Jack has been a part of the GCE team for over a year now supporting venues in the South and is passionate about helping venues get staff more engaged in making their business more profitable. Deb Gardner Deb has been involved in the Hospitality & Tourism industry for over 25 years. Her introduction into the fun world of hospitality began with her first job at a catering company while she was studying Hospitality Business Mgt in Brisbane. She has been working with the GCE program in the north of the state for nearly 3 years. The thing she enjoys most about my role with the Great Customer Experience Program is being able to help businesses and staff to be the best they can be. Dave Noonan Dave started with the GCE program in 2019 after a long and successful career in media. Dave has recently taken on the role of program facilitator and is focused on helping the program evolve to suit industries needs. Dave loves many aspects of this role, but his biggest joy has been working with such a creative, positive group of venues and people creating unique and amazing experiences.
Jack Milbourne (Southern Regional Manager) E: jack@tha.asn.au Ph: 0439763977 Melissa Denkinger (Northern Regional Manager) E: melissa@tha.asn.au Ph: 0402827998 Darren Martello (North West Regional Manager) E: darren@tha.asn.au Ph: 0428020179 Deb Gardner (Venue Support Specialist ) E: melissa@tha.asn.au Ph: 0439829220 Dave Noonan (Program Facilitator) E: dave@tha.asn.au Ph: 0437099315
25 Tasmanian Hospitality Review Oct/Nov Edition
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