Dear Candidate,
Thank you for your interest in the role of Contracts and Commercial Manager at the University of London. This is a unique opportunity to join the university Residential Services team where you’ll play a pivotal role in ensuring our service providers excel and our commercial ventures thrive. This dynamic and rewarding position offers you the chance to work with a prestigious institution, build lasting partnerships, and contribute to the satisfaction and success of our students and guests. The university, through Residential Services, delivers student accommodation (approx. 3500 bedrooms) to our Federation’s students and summer commercial guests. In this multifaceted role, you will establish, develop, and maintain close working relationships with our service providers and partners, including the contractual management of third-party organisations who manage a proportion of the university’s halls of residence, ensuring that all parties understand and meet their obligations under University of London agreements. You will regularly meet with service providers to discuss performance, effectively communicate any issues, and ensure that audits are conducted to uphold the highest standards of performance, health & safety, and legislative compliance. Your keen eye for detail and commitment to excellence will ensure our buildings remain fit for student occupation at all times. On the commercial side, you will lead the summer lettings team in contract negotiations and spearhead efforts to maximize the growth of our summer lettings offering. By conducting thorough market research and proposing competitive rates, you will help us seize new opportunities and enhance our presence in the market. Representing the University at conferences and events, you will forge strong relationships with key clients and partners, continually seeking ways to improve our services and processes to deliver exceptional customer experiences. This role requires a strategic thinker with the ability to monitor legislative changes, business environments, and digital technologies that may impact our operations. You will maintain meticulous records, including reports and audit documentation, and escalate any non- compliant performance issues as needed. If you are passionate about delivering outstanding service, driving commercial growth, and contributing to a world-renowned academic institution, we invite you to apply for this exciting and impactful position.
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About the University of London The Role Person Specification How to Apply
Jamel Lee, Director of Residential Services
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