Gems Publishing - June 2019

Gems Inside

p.5. How We Can Use Disney's Magical Express Bus to Increase Patient Trust

p.1. Caesar Salad and a Bottle of O’Doul’s

p.6. Happening on Planet Gems!

p.3. 7 Critical Factors You Must Consider When Altering Vertical Dimension

p.7. You CAN Teach an Old Dog New Tricks

p.8. How Forrest Gump Bingo Saved the Day for Dr. Pollatos!!

p.4. Dr. Suago Is Calling

By Dr. Anna Pollatos

It’s not every day that you find a community filled with resources, coaches, and strategies that can help you not only quadruple your office’s production but also positively change the way your entire team interacts with and approaches their work. But that’s exactly what I’ve found by becoming a part of the Gems Family GG12 Coaching program over the last three years. as a Clinician and practice owner. Around the same time I was introduced to Gems and Dr. Orent, I had several family members struggling with serious health issues. Feeling overwhelmed with trying to balance my time between patients and team and my family, I reached out to Lisa, my Gems coach, and Dr. Orent for guidance. Now I can look back and safely say that they are the reason that my practice stayed afloat and actually flourished during that time. With their help, I’ve been able to add several new avenues of income, such as fluoride, the laser cavity finder, and the transilluminator for cracks … and Forrest Gump Bingo! One Thursday last month, I was looking at our schedule for the upcoming Tuesday and saw that we were only slated for $892 in services. I figured, "What better way to challenge my team to fill in the gaps in the schedule than by playing some Forrest Gump Bingo?" The rules for this team contest are simple. Using Forrest Gump’s signature adage, “Life is like a box of chocolates. You never know what you’re gonna get,” I purchased some secret prizes and used them to incentivize my team to fulfill the challenge of doubling Tuesday’s The whole process has been eye-opening and has made me much more proactive, both

forecasted production by scheduling appointments before the practice opened that morning. That gave them approximately 2.5 days to fill the schedule. Per Dr. Orent’s advice, I knew I wanted to make their goal attainable, but I had no idea how quickly they would achieve it. The second they left our weekly staff meeting, they started making calls. Even with only three people working on this challenge, they reached their goal in just TWO hours. By the end of the day on Monday, they had more than quintupled Tuesday’s estimated production. We went from a dismal $892 to a whopping $4,613! While guidelines for Forrest Gump Bingo encourage members to choose a goal area that reinforces Gems projects that they’re currently working on, I made our goal much more open-ended. Using Dr. Orent’s WHALYA method — which translates to “While you are here,” a strategy that encourages patients who’ve been diagnosed with the need for care to stay and have that care rather than scheduling a return trip — we added several started making calls. ... By the end of the day on Monday, they had more than quintupled Tuesday’s estimated production." "The second they left our weekly staff meeting, they

extra cleanings and fillings. My RDA even added in an unscheduled partial!

Excitement filled the practice on Tuesday afternoon as everyone prepared to reach into the hat and draw their prize tokens. They drew items totaling $130 in cash and two $10 Starbucks and McDonald's gift cards. I think they were all close to screaming when the prized $100 bill was picked first. In my opinion, paying the $450 to purchase prizes paled in comparison to the money the challenge funneled into the practice — the day would have been a total loss otherwise! That said, while the added income is nice, the best part about Forrest Gump Bingo is the enthusiasm it brought the practice. In fact, one of my part-time Hygienists entered the office just the other day and commented on how much more eager our team dynamic seemed. In her 12 years of working here, she had never seen the place so “light” and happy. It's all thanks to GG12 Coach Lisa Weber, Dr. Orent, and the entire Gems Family! My practice, my team, and I are doing so much more for our patients because of you! GEM: If you’ve not yet played Forrest Gump Bingo with your team, DON’T WAIT another second! It’s FUN, MOTIVATING … and is often just the spark required to ignite your team to learn and deploy the next new Gem! InsidersCircle.com SITE MAP GOLDMINE UNDERGROUND TEAM TRAINING TOOLKIT 020 A TEAM BONUS SYSTEM THAT WORKS MORE FILES Forrest Gump Bingo - Team Contests in ADDITION to Team Bonus v2.

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