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addition to assuring them that I’d always back them up, I raised the level to $1,000. “Contrast Principle!” After I raised it to $1,000, the $100 or $200 decision seemed like something they could do! So, they did! To this day, my Gems Team carries on the tradition of the $1,000 marker. Of course, like my dental team, it’s not always a big number. Sometimes, it’s more about the effort than the dollars involved. But the point is the same. Always be asking yourself, “What can I do to make Mrs. Jones happy about X situation … and do it right now … to seize the power of the moment?” During the opening dinner at my home at a Fall Retreat in Boston, Wayne, a Personal Gems Concierge, applied the “Marker” concept. He was walking through the backyard tent and overheard one of our GG12 Coaching members, Dr. George Landress, ask the bartender if we had any O’Doul’s Near Beer. The bartender apologized, saying that unfortunately they did not. Wayne left the dinner party, drove to the nearest supermarket, and bought a case of O’Doul’s Near Beer! Upon his return to the party, he surprised Dr. Landress and his team with a six-pack and informed them that he had purchased a case so they could have it throughout BARTENDER, DO YOU HAVE O’DOUL’S NEAR BEER?
the remainder of the retreat. George and his team expressed their appreciation for Wayne’s initiative and caring.
SERVER, MAY I HAVE A CAESAR SALAD?
I’m currently in Columbus, Ohio, playing in the USAV Adult Volleyball National Open. Last night, we had a team dinner at a local restaurant called The Pearl. I always enjoy salad before my meal. I didn’t see either garden or Caesar salad on the menu. They did have a couple of choices; however, neither were to my liking. I asked our server, Jim, if he had Caesar salad. Jim told me they didn’t have romaine lettuce. Before I tell you what he did, I want to point out that we were a table of 11, and he was handling our table alone. Jim said, “But I can get you a Caesar salad.” I thanked him and ordered the Caesar salad and Faroe Island salmon with sautéed mushrooms and (to die for) charred broccoli. My meal was amazing. Later, when I asked Jim how, with no romaine lettuce, he was able to get me such a delightful Caesar salad, he smiled and told me that he went down the street to another restaurant for my salad! His willingness to go that far out of his way made my night and caused me to tell our Gems Family members that next time you’re hungry in Columbus, Ohio, stop by The Pearl for dinner!
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