CCCU - Head of Student Reporting and Data Quality

Head of Student Reporting and Data Quality. Candidate Brochure

Inside.

Discover more about us. Sustainability. Our mission, vision and values. Our Locations. Job Description. Person Specification . An inspiring place to work. Equality, Diversity and Inclusion. Application Process.

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For more than 60 years, Canterbury Christ Church University has been a big part of the Kent community, providing education which makes a real and positive difference to people’s lives.

1 st in the UK for graduates in employment *

20,000 students

76 %

Our University started out as a teacher training college in the 1960s in response to a national shortage of teachers. Today we continue to shape our courses and research around critical social issues both nationally and globally. We are recognised as a leader in education, research and enterprise that supports the South East region’s growth and economy and that is focused delivering an excellent and inclusive experience that provides enterprising, professional graduates. We want to do more than just provide our students with a high-quality education. We also want to work in partnership with our students to ensure they graduate with an understanding of the challenges facing society and our world, and have the skills, commitment and personal qualities needed to help address them. Discover more about us. For more than 60 years, Canterbury Christ Church University has been a big part of the Kent community, providing education which makes a real and positive difference to people’s lives.

72% Full-time

Above the national

The average age of our students is now 30.5 years (HESA 2021/22).

average for graduates in highly skilled employment **

28% Part-time

We work with several hundred sessional staff who help to provide expertise

Our University provides

employment for many local people across Kent and Medway.

Staff employed 1500

and industry knowledge.

REF 2021, which assessed the quality of research in the preceding seven years, found that Canterbury Christ Church University had more than doubled its proportion of world-leading (4*) research and quadrupled its proportion of world-leading (4*) impact since 2014.

Modern University in Historic Locations

Diverse, global, dynamic community

£150m Buildings for STEM and Creative Arts

* Out of 100 Higher Education Institutions with 3,000 or more graduates, HESA: Graduate Outcomes 2023 ** Nearly two-thirds of Christ Church graduates are in highly skilled graduate-level employment 15 months after completing their studies, 5 percentage points higher than the national average (71%)

Sustainability.

Our mission, vision and values.

We are firmly rooted in Kent and Medway’s communities – from Canterbury to Tunbridge Wells and Medway – and we therefore recognise our significant role in protecting and enhancing our wider environment.

OUR MISSION Inspired by our Church of England foundation, the University’s mission is to pursue excellence in higher education: transforming individuals, creating knowledge, enriching communities and building a sustainable future. OUR VISION We will be recognised as a leader in education, research and enterprise that supports the South East region’s growth and economy, building on our heritage as a globally connected, dynamic and innovative University, delivering an excellent and inclusive experience that provides enterprising, professional graduates. WE VALUE • The development of the whole person, respecting and nurturing the inherent dignity and potential of each individual • The integration of excellent teaching, research and knowledge exchange • Power of higher education to enrich individuals, communities and nations • Our friendly, inclusive and professional community of students and staff, preparing individuals to contribute to a just and sustainable future.

Learn more about sustainability at Canterbury Christ Church University

Our mission is to pursue excellence in higher education: transforming individuals, creating knowledge, enriching communities and building a sustainable future.

Our locations. Our network of campuses and centres stretches across Kent and Medway, and are a vital part of the local communities.

CANTERBURY CAMPUS The largest of our campuses, Canterbury is a World Heritage Site and a historic cathedral city.

AUGUSTINE HOUSE Our flagship library and student services building at the heart of Canterbury’s city centre.

MEDWAY CAMPUS Our Medway Campus is a stone’s throw away from the Historic Dockyard, which is home to a cinema and restaurant complex.

ARTS AND CULTURE VENUES Arts and Culture events take place in a number of different venues across our campuses.

CHRIST CHURCH SPORTS CENTRE The centre features a fully equipped sports hall, fitness suite and sport and exercise studio. Visit the Sports Centre web pages

SALOMONS INSTITUTE, TUNBRIDGE WELLS The Salomons Institute is home to professional and postgraduate study.

ROLE PURPOSE This role provides leadership to a range of data services relating to core business data held within the SITS student record system (client). They will provide strategic direction across the University on data governance within SITS, be an authoritative voice on compliance and work with key business areas to support and advise on how to get the most out of the SITS data structure to support core processes. The academic year 2022/23 marks the first full cycle of managing student records within SITS and they will lead a central team that maintains core SITS infrastructure data and will personally have significant experience in the management of student records systems. MAIN DUTIES 1. SITS Client Data Lead Under the direction of the Assistant Director of Registry Services (SITS Lifecycle), to provide leadership to the configuration and use of data within the SITS Client database. Working collaboratively with the Head of SITS Records Management and Head of Student Systems User Experience, they will provide expert advice to the Assistant Director (SITS Lifecycle), owning business continuity plans and managing risks for their product and services. Lead the impact assessment of proposed institution- wide changes on core data (e.g. regulation changes, new partnerships, new systems) 2. Student Reporting and Data Quality The Head of Student Reporting and Data Quality provides oversight of core reference data within SITS used to manage applicant, student, and curriculum records. This includes, but is not limited to: Responsibility for managing the governance of changes to core reference data, including mark schemes, progression rules, award rules, fee matrices, course data, module data, assessment patterns, coding structures, organisational data (e.g. Faculties, Partners). The responsibility for maintaining the reference data is shared between various teams, including the curriculum and records team, assessment team and fees team.

Job Description.

Canterbury Christ Church University

Job Title Location

Head of Student Reporting and Data Quality

Canterbury (with flexible arrangements as per the Smart Working Policy with approval from the line manager) Assistant Director of Registry Services (SITS Lifecyle) Direct line management of SITS data partners and SITS data analysts

Reports to:

Responsible for:

Hours Grade

BACKGROUND The University launched SITS for admissions processes in 2019 and began managing active student records through SITS in summer 2022. The academic year 2022/23 represents a significant milestone for the University as we transition from project implementation to a new operating model. The implementation of SITS is a key enabler for digital transformation in the delivery of academic administration within the University, and the new operating model is designed to ensure that the University can build on the core system foundations to deliver improved services to students and staff. The implementation of SITS represents a significant shift in the delivery of core academic administrative processes, and the underpinning technical infrastructure, consolidating many services that were previously delivered outside the student record system. To reflect its increased scale, and value to the University, the operating model is designed around delivering SITS technical services, SITS data services and SITS business services. Overall leadership and accountability for the SITS Product and Services rests with the Assistant Director of Registry Services (SITS Lifecycle). Leadership of SITS technical services is delivered by the Product Manager (SITS), leadership of SITS data compliance is delivered by the Head of Student Reporting and Data Quality, leadership of student records and curriculum is delivered by the Head of SITS Records Management and leadership of SITS business services is provided by the Head of Student SystemsUser Experience. These roles all form the SITS leadership team. The Heads of Registry functions will be expected to work collaboratively as a management team, to develop an integrated approach to the delivery of Registry services and the flexible management of resources to support the business needs at key periods.

5. Working Relationships and Communications • The role is a senior management and leadership role that will attend a range of university committees, working groups and project planning groups, and be expected to provide expert advice on data governance and data quality, as it relates to the core student record. • Representing promoting the University at relevant external conferences and meetings, developing networks and working relationships with counterparts within the HE sectors (e.g. ARC, SROC, Tribal, UCISA, HESPA) and with Partner organisations. Actively develop external networks to benchmark services and identify best practice. Represent the University and influence discussions as relevant. • Building and maintaining excellent working relationships with Faculty Registrars, Faculty Managers, Deans of Faculty, Heads of Schools, Centre Directors, senior central professional service staff and other stakeholders. • Managing the development of resources and information to promote the teams’ services, ensuring high levels of awareness of institution-wide priorities and plans amongst students and staff. • Presenting annual reports, papers, proposals for change and data analysis to a range of University committees, or project groups. • Ensuring staff develop relevant training, briefings, and guides for use across the University to improve knowledge and understanding around registry related student processes. • To set-up, oversee and review a schedule of data quality monitoring to be carried out regularly by appropriate teams in line with institution and regulatory requirements 6. General Duties • Managing and leading projects and initiatives as required. • Working closely with colleagues across Registry and in Planning and other Professional Services to ensure the development and maintenance of necessary operational and business intelligence reports to inform decision making. • Deputising for the Assistant Director of Registry Services (SITS Lifecycle) as appropriate and undertaking tasks reasonably expected withing the scope and grading of the role. • Works in accordance with the University’s Equal Opportunities Policy, promoting equality and diversity in the workplace. • Undertakes continuous personal and professional development and supports it for any staff managed through effective use of the University’s Positive Performance Conversations scheme and staff development opportunities. • Undertakes health and safety duties and responsibilities appropriate to the role.

Responsible for ensuring that impact assessments on any changes to the SITS academic model and student infrastructure are conducted in response to changes in the external environment, and changes within the University. They will highlight risks and propose mitigations and will be required to use their expert knowledge of SITS data structures to influence University-wide decisions to ensure that the SITS student and curriculum data model can support the evolving business needs. Responsibility for ensuring that SITS data is accessed and managed in line with GDPR requirements. This includes where SITS data is held within Client, E;vision, Power BI and downstream systems. Responsibility for ensuring that SITS data is held and managed in ways that support the range of statutory reporting requirements (e.g. HESES, HESA, Data Futures, SLC, ILR), providing expert and authoritative advice to senior managers, core records users, and the external returns team on such matters. 3. SITS Data Services Under the direction of the Assistant Director of Registry Services (SITS Lifecycle), the Head of Student Reporting and Data Quality has responsibility for defining and delivering a range of data services to the wider University. This includes, but is not limited to: • Responsible for ensuring data used for system integrations is appropriately mapped, drawing on the appropriate SITS data fields, and that the use of data by integrated systems is GDPR compliant. • Accountable for ensuring data quality within SITS client is being proactively monitored, errors swiftly actioned, and internal learning developed to continually improve SITS data quality. This includes ensuring data is timely and accurate for the completion of statutory returns. • Accountable for the timely, accurate and secure operations of bulk data processes delivered through SITS Client (e.g. data rollover, diet generation, student assessment generation (SAS), progression, and upload of student achievement data to GradIntel for the Higher Education Achievement Record (HEAR)). Accountable for the design of operational reports based on SITS data, and technical development and maintenance of operational reports where these are not delivered through e:vision. This may include ad- hoc data exports, or the delivery of operational reports through tools such as Power BI. 4. Leadership & management The Head of Student Reporting and Data Quality provides line management to SITS Data Partners and SITS Data Analysts, who will engage with core teams utilising SITS Data (e.g. Planning and Business Intelligence, Statutory Reporting, Finance, Timetabling & Attendance, Assessments, Faculties) to build knowledge and understanding of the SITS Academic Model, how core data should be used, and ensure that the academic model meets business needs.

Person Specification .

QUALIFICATIONS AND TRAINING EXPERIENCE AND KNOWLEDGE

SKILLS AND ATTRIBUTES

QUALITIES

Essential • Degree or equivalent experience in relevant discipline Assesment: Application, Certificates, Interview Desirable • Relevant postgraduate qualification or equivalent experience • Recognised certificate/award in project management Assesment: Application, Interview

Essential • Significant experience in the management of data within a student records system, particularly the management of student records for data quality, reporting and compliance purposes • Expert knowledge of student records system data structures and core references tables, and their relevance to the applicant and student academic cycles • Experience of leading cross-functional and multi-disciplinary teams, setting and achieving agreed goals and building staff capability • Experience of delivering system or data- related changes, bring together key stakeholders to identify and mitigate risks Desirable • Experience as a product owner within an agile team, or as a member of a product team in fast paced environments with multiple projects • Experience in managing the work of individuals with technical skills, and of working collaboratively with technical services Assesment: Application, Interview

Essential • The capacity to provide leadership for complex processes involving a range of stakeholders, skilled stakeholder management, able to credibly influence and effectively partner with senior colleagues • Personal and professional authority and resilience with strong influencing and interpersonal skills with success in developing both leadership and performance management skills in others • The ability to offer clear advice on complex issues of data governance, quality, policy and systems • Demonstrable ability to communicate effectively in both oral and written form, excellent facilitation and presentation skills suitable up to and including senior managers • Proven ability to work with complex IT systems • Excellent customer service ethos to enable effective delivery of services to internal and external users at all levels • Ability to manage change and respond positively to new challenges • Ability to lead and motivate a team • Creative and innovative approach to strategic thinking, analysis and problem solving Assesment: Application, Interview

Essential • Self-motivated, enthusiastic and able to work on own initiative • Ability to manage information confidentially and sensitively • An ambassador for professionalism and customer service • Integrity and honesty • Team player, both within the Directorate and the wider University • A methodical and organised approach to work • Excellent time management skills to schedule and prioritise multiple projects with varying deadlines • A high degree of judgement to make recommendations or decisions • Willingness to work flexible hours including occasional evening and weekend work Assesment: Application, Interview

An inspiring place to work. Working at Canterbury Christ Church University

Equality, diversity and inclusion.

88% of our staff say Canterbury Christ Church University is a friendly place to work and we offer a diverse range of benefits, work-life balance and learning and development opportunities to our staff.

At Canterbury Christ Church University we’re proud that we attract a hugely diverse population of students and staff from all over the world.

Further information can be viewed at Work Benefits and Working For Us.

We value diversity and believe that everyone deserves an equal opportunity to succeed. Equality, Diversity and Inclusion are central to our ethos and underpin everything that we do. The University strives to be an open and accessible organisation; one that upholds the values of equality and diversity and actively stands against all forms of discrimination. You can learn more about our approach to equality, diversity and inclusion here. CLOSING OUR GAP Our campaign to share how our University is working to reduce the attainment gap between white students and BAME students through our inclusive curriculum, academic research and the engagement opportunities that are available to students, staff and our wider academic community. You can learn more here.

THE COUNTY OF KENT AND CITY OF CANTERBURY Kent is a county that offers scenic countryside and wonderful coastlines as well as excellent accessibility to London and Mainland Europe. Kent has a spectacular coastline and there are some wonderful seaside towns. Across the County there are many hidden gems like market towns and picturesque villages. Canterbury combines cultural activities and highly rated educational establishments with historic landmarks and nearby nature, with it regularly being ranked as one of the best places to live and work in the South East region.

Application process.

The University is being supported on this recruitment campaign by the search consultancy MRG University People. To arrange a briefing conversation please contact our advisors SIAN GARDINER sian.gardiner@universitypeople.co.uk 07932717458 CHARLOTTE TUREDI charlotte.turedi@universitypeople.co.uk 07852 131 794 Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering letter (of not more than 2 pages). Applications should be sent to sian.gardiner@universitypeople.co.uk and charlotte.turedi@universitypeople.co.uk Closing Date for applications is Sunday 20th August. Selection interviews will take place on Friday 8th September.

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