WHAT ARE YOU AFRAID OF? LILLY’S CORNER
TAKE A PAGE OUT OF DISNEY’S BOOK DEFINING EXCELLENCE IN CUSTOMER SERVICE
With Halloween around the corner, things are going to get spooky around here. The masks and the kids running around with weird swords — sheesh, you’d think they want to creep a dog out or something! But it’s not the skeletons or monsters that truly give me the heebie-jeebies. No, it’s the loud noises that make me jump. The Fourth of July is my least favorite holiday. I don’t understand why humans insist on making things blow up in the sky. And when there’s a storm rolling through? Don’t even get me started. Thunder and lightning are so loud! Luckily, when
A readiness to help, integrity, organization, and a willingness to go the extra mile are just a few of the qualities that define exceptional customer service. These are traits we look for in each of our team members, and they guide us when we make a hiring decision.
those things are happening, I have the nice cozy laps of David and Barbara to turn to. Don’t worry about me. I’ll be just fine.
These qualities also guided another company: Disney. Walt Disney was masterful at providing exceptional customer service, and we can learn a lot from his example. He understood that it was crucial to make magical experiences for guests to keep them coming back. He also knew the people working in the park every day would be responsible for creating those experiences. So, how do you make a customer’s experience magical? Here are a couple Disney-inspired ideas that add to a great customer service experience. ANTICIPATE CUSTOMER NEEDS Go above and beyond just addressing your customers’ spoken needs by anticipating their desires. At Disneyland, certain sections of the park emit a scent to go along with a theme — the smell of freshly baked bread, for example, in the French section. Obviously, smelling freshly baked bread is going to make your stomach grumble, so what’s right around the corner from this tantalizing scent? Actual loaves of freshly baked bread. Anticipating needs before a customer even realizes them makes the customer feel like you’ve got their back. For us to do that, we ask questions, and, most importantly, we listen. That way, we can predict our customers’ needs ahead of time. PAY ATTENTION TO THE DETAILS When it’s your birthday at Disneyland, you not only receive a special badge to wear, but this pin alerts every employee who sees it to greet you with a genuine “happy birthday!” Much like avid Disneylandgoers, our customers appreciate the little details, especially in custom orders. That’s why we have a streamlined process to ensure we capture everything in a customer’s vision. We know our business is very different than Disney’s, and we don’t really think anyone should wear Mickey Mouse ears to work. But keeping in mind a few of Disney’s techniques when we interact with customers helps us deliver a magical experience right here at The 5S Store.
HOW TO ASSEMBLE A VEGGIE SKELETON
Those who eat paleo may struggle to find a Halloween treat suitable to their diet. But no matter what your dietary restrictions are, everyone can enjoy some raw veggies with a healthy dip. Here are some tips for constructing your very own veggie skeleton — a spooky twist on a time-tested treat. FOR THE HEAD Your favorite paleo-friendly dip makes a great canvas for a face. Pour it into a bowl and build features on top using different veggies. FOR THE RIBCAGE Sliced cucumbers make for great vertebrae, and bell pepper slivers can be used to simulate ribs. Alternate between the two to give your skeleton some backbone. FOR THE ARMS AND LEGS Any long and straight vegetable will do the trick here. If you want to be anatomically accurate, consider using some spherical vegetables for joints. Don’t be afraid to get creative and wacky with your veggie skeleton. The whole point, after all, is to have some fun and give people a reason to smile.
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