every workaround, and somehow keeps critical processes running through sheer force of will. In payroll, they’re often called the “payroll champion,” but really, they’re a single point of failure waiting to happen. “I used to joke that I was the only person who knew how to process our monthly expenses,” laughs Michael, a finance director. “It wasn’t funny when I got food
poisoning the day before month-end.” The twist? This isn’t actually a payroll problem. It’s an organisational design flaw that happens to manifest most obviously in business-
critical functions like payroll.
When Knowledge Becomes a Prison Here’s the uncomfortable truth: being indispensable often feels like job
The irony is that these knowledge silos often develop with the best intentions.
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ISSUE 15 GLOBAL PAYROLL MAGAZINE
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