04:05 INTERVIEW
capability that would give employees what they need to access their payroll data in an intuitive, easy manner. For the process part, the implementation needs to be well-defined and well-executed. That was a strength as well as over 96% of the time we’re on time with our implementation process. And for this one, we delivered the implementation on time. Finally, the most important part is the people aspect. This goes back to leadership. We’re very client- centric and we formed a relationship with the client, so they trusted us. The leader of our payroll implementation at the time was flawless in her execution. She had an amazing team. And the person who was leading our payroll operations also was excellent in making sure the client’s workers were always paid on time and stayed compliant. At present,
iiPay, now Vistra+iiPay, services every other country in Europe for this client. After this implementation, one of my colleagues remarked, “We smashed it!” And we did. GPA: How has your organization been leveraging technology? Curtis Holmes: We’ve built a dashboard and a portal whereby the payroll administrator for our clients can see what is due for payroll in, say, France in Germany, and know what’s on schedule, or identify anything that may be running behind. They can access all kinds of reports and analytics related to gender pay, for example, and this can be related to what the payroll is today versus what it was a year ago. So, providing all kinds of analytics through our technology is one thing we think is really important. The payroll industry was behind when it came
GPA: What accomplishments that involve payroll stand out for you? Curtis Holmes: One client, early in my tenure at iiPay said they were going to take a chance on us. They gave us two countries. Malta, was one, and the headcount there was two. But the other one was Germany, which had more than 10,000 employees. Until that point, we had not serviced that big a population anywhere. We focused on people, process, and technology. For technology, we had three things we excelled in delivering for this client. First, we had a strong technology solution (and that continues today). Number two, we were able to ease their integration into HCM systems through exceptional integration capabilities and with the commitment to deliver APIs in the future. Third, we had an employee self-service
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GLOBAL PAYROLL MAGAZINE ISSUE 15
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