on the commitments is really important. I used to have an HR leader who warned me: “Curtis, we got to be careful about the shiny objects.” Often, clients get focused on the shiny object, be it a snazzy UI or a bunch of impressive analytics up front, only to find out that, say, the ease of integrations they described is not there. The ability to provide the reports needed, the analytics capabilities, are not there. GPA: What do you think the future state is for payroll and the payroll profession? Curtis Holmes: For global payroll in general, the future is really about getting to zero-touch payroll. The future is all about making the experience seamless for employees as well as the administrators. I see people clicking and leveraging AI capabilities to do the work. It will come via
Those in payroll spend a lot of time validating the data. We’ll be validating that data, so you can actually leverage technology to see the variances, the discrepancies, and the trends.
to building APIs when I started, but we’ve closed the gap and we now build APIs that ease integration and automate the whole process. Think about the integration needed in getting general ledger information back that becomes important for the payroll process. Using the proper technology, you’re not having to do file transfers back and forth or manual uploads. Internally, the question of technology use is: How do we take the manual parts of payroll and automate them? By leveraging automation and AI to validate and do some context matching and so forth, we can move
to validating all of the payroll data. I believe we’re going to be the leader in global payroll with respect to technology and with respect to clients that we serve around the globe. GPA: What do you wish clients to do that they often don’t do? Curtis Holmes: Clients should really pay attention to compliance when they’re partnering with a payroll provider. Compliance needs to be at the forefront. In addition, really vetting a prospective partner to be sure there is a credible track record of delivering
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ISSUE 15 GLOBAL PAYROLL MAGAZINE
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