Our continued Covid-19 response
Secure growth in the pandemic
Anticipate
Be resilient
Our priorities since the start of the pandemic are colleague welfare and customer safety and we have successfully managed our business through another year of uncertainty. We have two clear objectives that guide our actions: • Maintain a strong balance
Objective Plan for different outcomes and track KPIs to inform our decision making How we responded • Scenario planning • Contingency plans with different levels of response • Data-led insights from our new systems • Regular communication
Objective Ensure the safety of our colleagues and customers, and maintain continuous operations How we responded • Global systems to ensure colleagues delivering customer work were supported to do so remotely • Managed safe return to offices and provision for critical need operations on site where it was safe and permitted to do so • Provided colleagues with wellbeing and mental health resources to support longer-term remote working
sheet to ensure we can seize opportunities to secure future growth
• Maintain the capacity and capability to meet future demand We work towards these objectives using five strategic pillars:
Stay profitable
Exploit any downtime
Prepare for the bounce back
Objective Proactively sell remote services, and careful control of costs and cash
Objective Strengthen the firm every day through research and development How we responded • Invested 4,841 days on technical security research, which contributed significantly to conference presentations, vulnerability advisories, research papers, blog posts and open‑source tools being released • Launch of our new innovation delivery centre, which is focused on bringing future cyber and software resilience solutions to market, quickly and efficiently
Objective Preserve capability and capacity to invest selectively for the future How we responded • Acquisition of IPM Software Resilience business, to provide increased scale • Acquisition of critical computer system safety advisory business, Adelard, to provide enhanced capability into the operational technology and industrial control systems space • Extended our Next Generation Talent programme into North America • Increased investment into our Remediation and Microsoft XDR service offerings with the appointments of new Commercial Directors for each proposition
How we responded • The majority of our services can be delivered remotely
• Provided advice and guidance to customers with practical solutions to protect their operations • Continued to invest in our service offerings to support short-term and longer-term needs in preparing for the emerging future
NCC Group plc — Annual report and accounts for the year ended 31 May 2022
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