Link to strategy:
Lead the market
Deliver excellence
Develop our people
Win business
Support growth
Customers
Our strategy of focusing on our customers’ broader resilience posture has resulted in more projects where we are retained to fix and improve their cyber security than ever before.
Link to strategy:
The opportunity • Using our research and intelligence expertise to understand the threat and how that affects our customers’ operations in their sector • Using our insights to develop “right-fit” solutions, which improve and enhance our customers’ current and future cyber resilience • The ability to work collaboratively with our customers, their partners and broader supply chains • Horizon scanning regulations and legislation, and contribution to government consultations based on understanding of the future market needs How we listen and engage • Active account management • Customer satisfaction surveys and complaints procedure in place • Industry collaboration with increased investment in sector-based approach to understand and mitigate risks of current and future technologies Highlights in 2021/22 • Created Global Portfolio, a cohesive portfolio comprising a standardised set of offerings across the Group that joins our previous services to our evolving propositions • Protected an ever-growing education market with the continued use of SURF – the IT co-operative for education and research across the Netherlands, as well as across multiple UK customers • Created, launched and grew our cyber security improvement (CSI) proposition globally, which includes the creation and execution of improvement plans, ransomware planning and knowledge transfer to help our clients create continuous improvement • Completed the global deployment of View, our next generation cloud platform for secure code deposits, delivering an enhanced depositing process for software vendors, and supporting end customers to manage their software resilience proactively
Covid-19 action • Continued successful delivery through both remote and on-site working, meeting our customers’ requirements despite the impact of local restrictions
In focus Responding to a growing need, we launched our Insight Space to provide monthly pragmatic cyber advice for senior executives, based on the latest issues that are keeping people awake at night. Our insights feature expert voices from NCC Group and business and industry experts and topics published include: • Managing legacy risk • Making your cyber resilience budget work smarter • Reducing your cyber risk alongside business-as-usual activity • Tackling insider threats With magazines, reports, articles and webinars there is an excellent bank of knowledge for executives to tap into and links are made to service offerings to make it easier for them to talk to someone to get advice. And it doesn’t stop there; we are now collaborating with NatWest to provide cyber resilience focused content for its Business Hub, which is designed to provide business customers with easy access to thoughts and analysis from industry experts and partners.
NCC Group plc — Annual report and accounts for the year ended 31 May 2022
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