Strategy and KPIs continued
Case study
Win business
We partnered with a financial services firm to create an embedded security partnership. Under the Global Investment Management agreement we are innovation partners, integrated through a consulting framework to accelerate technical services across the customer’s global cyber security operations. In addition to the technical consulting services, governance reporting is incorporated into the partnership, feeding directly into its board for oversight and to enhance decision making. Insights generated by reporting across the entire cyber operations will enable our customer to be more proactive, measure its risk more accurately and drive change in a sector where cyber is a material risk to responsible and sustainable business.
Drive customer value using our deep technical skills, wide-ranging insights and broad capability
What we said we would do • Embed the “One Global Offer” so our immense capability can be articulated consistently • Through renewed, repeatable models, bring forward our ability to fix vulnerabilities that we find, and stay with customers through their improvement journey • Meet our customers’ skills gap with technical experts that align to the evolving needs of their remote/on-premise services standardised set of offerings across the Group that joins our previous services to our evolving propositions, and that is clearly articulated to our customers – allowing us to upsell and cross-sell to unlock greater customer value • Protected an ever-growing education market with the continued use of SURF – the IT co-operative for education and research across the Netherlands, as well as across multiple UK customers What we have achieved • Created Global Portfolio, a cohesive portfolio comprising a • To meet market demand, we’ve created, launched and grown our cyber security improvement proposition globally, which includes remediation teams and support for ransomware planning and incident response • Completed the global deployment of View, our next generation cloud platform for secure digital deposits, delivering an enhanced depositing process for software vendors, and supporting end customers to manage their software resilience proactively
KPIs
165 orders with a value greater than £250k (2021: 134) £3.4m Software Resilience cloud proposition orders (EaaS) (2021: £2.2m)
Revenue (£m) £314.8m
22
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Future focus We love the fact that our mission has come to life with so many customers around the world. Our future focus is to keep them happy and maintain an appropriate resilience position that meets their needs against ever-changing global threats. To that end, we look to retain the supply of value-based cyber security experts and provide exciting new solutions to our customers, such as our broader security improvement and Microsoft XDR offerings.
Link to risks 1 6 10
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NCC Group plc — Annual report and accounts for the year ended 31 May 2022
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