Case study
Deliver excellence
Our global customers often seek us out to provide specific skillsets at scale or very broad skillsets at short notice. We deliver on these requirements by leveraging our thousands of consultants spread across North America, Europe, Southeast Asia and Australia. One customer based in North America undertakes a steady stream of acquisitions of firms spread across the globe. They trust NCC Group as their security partner, to help assess risk, undertake cyber due diligence, and support with resulting improvement work post purchase. We deliver tangible value creation at each stage of its business lifecycle. They are attracted to NCC Group because of our geographic reach, our global scale and our responsiveness. They simply can’t afford to have delays in deals because a specific skillset is required or because they have to piece together the deal team across multiple geographies, so we step in and work with them to provide whatever is needed. Our expertise helps our customer to fully assess the risks pre-purchase and understand the costs and timescales for undertaking improvement activities. This prevents them from increasing their own risks inadvertently and makes sure they don’t overpay for assets, which might have significant flaws. Our global scale means we can stand up this sort of broad experience quickly and tailor the engagement based on what we find – and the customer’s risk appetite.
Deliver consistently high quality solutions that our customers value, fully utilising our global capability and the technical excellence of our consultants What we said we would do Promote a global delivery model and embed new ways of working with our customers, providing a distinctive service What we have achieved • Implemented Global Assurance, leveraging our newly created global professional services and global managed services functions to leverage global resourcing efficiencies, to standardise our processes and customer offers, and deliver a consistently high quality, highly valued service for our customers • Expanded our technology suite across Managed Detection and Response (MDR) to include Splunk, Carbon Black and, now, Microsoft XDR, thus providing enhanced cyber capabilities to Microsoft users across our customers’ growing ecosystem
KPIs
271 increase in technical specialists (2021: 49)
13,813 days of global resourcing (2021: 9,356 days)
Future focus We’ve created specialist dedicated teams to support our customers in adopting Microsoft XDR with rapid deployment options, our bespoke Threat Intelligence feeds and industry‑leading response times. We’re looking forward to the launch of our continuous assessment offerings, which will provide cost effective solutions to maintain and improve security for our customers every day.
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