NCC Group plc Annual Report 2022

Strategy and KPIs continued

Case study

Support growth

Historically NCC Group has had a regionally focused sales offering, which meant that within our sales catalogue we had many different products. This made it very challenging for our sales teams to find the right product, which resulted in loss of time due to incorrect data, impacting scheduling and invoicing and creating missed opportunities for upsell and cross-sell, leaving money on the table. It also meant that it was tough for customers to unlock the full potential of bringing these products together into cohesive offers. The Global Portfolio project: • Rationalised these down to standard elements used across the whole Group • Built a core set of services composed of these standardised elements • Provided programmatic linkages (via Salesforce), which enable sales teams to match services that our customers frequently buy together • Created detailed training, collateral guides and wizards to help sales teams understand the linkages between the different types of services and how to help provide a more complete solution set to a customer’s actual needs Within the first month of release in January 2022, our cross-divisional referrals more than doubled, and that upward trend remained roughly consistent for the remainder of the year. While it is still too early to see some of the downstream benefits associated with improved data quality, we are confident this will be reflected through future increased productivity across the sales, delivery and finance teams.

Provide the tools and processes that enhance how we work today, enabling access to quality management information

What we said we would do Create a programme delivery team to drive business ownership and alignment across our various systems from our professional functions through to sales and delivery What we have achieved Alongside business-as-usual continuous improvement, we made significant progress on business alignment and efficiency with the: • Implementation of our Global Portfolio, providing clear business benefits around data quality, in support of our One Global Offer • Implementation of Launched Cases, a single ticketing system across all delivery businesses enabling smoother scheduling across all regions and time zones, unlocking the global resourcing efficiencies we leverage to support our global customers with the skillsets they require • Bringing together of our Global Technical Services and Securing Growth Together systems transformation teams to improve efficiency in system implementation and development. We’ve created a strong platform of product managers and analysts to drive business representation and ownership, and ensure we are making the most of our technology related investments • Appointment of our first Group Chief Information Officer, Rebecca Fox, who is leading the transformation of the Global Technical Services function to deliver for the business needs today and in the future

KPIs

Adjusted operating profit (£m) 1 £48.1m

Cash conversion (%) 1 101.9%

20 (restated)

Future focus Over the coming year we will continue to embed the

transformation programme into Global Technical Services, strengthening our business-as-usual provision and maximising the return on these systems; complete our deployment of scheduling tool Kimble across all relevant operating areas; and embed access to actionable, meaningful and consistent data and reports across the organisation and at all levels through the deployment of PowerBI.