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Confirm effective communication with customers.
7.2.2 Customer Communication
Is there effective communication with customers?
Check design and development processes for planning, inputs, outputs, and changes.
Are design and development processes for planning, inputs, outputs, and changes in place?
7.3 Design and Development
Design Plans, Development Records
Verify control of purchasing processes, including supplier management.
7.4.1 Purchasing Process
Are purchasing processes controlled, including supplier management?
7.4 Purchasing
Ensure production processes are controlled and documented.
7.5.1 Control of Production and Service Provision
7.5 Production and Service Provision
Are production processes controlled and documented?
7.5.2 Validation of Processes
Confirm validation of special processes.
Are special processes validated?
Verify product identification and traceability throughout production.
7.5.3 Identification and Traceability
Is product identification and traceability maintained throughout production?
Ensure customer property is controlled and protected.
7.5.4 Customer Property
Is customer property controlled and protected?
Confirm procedures for product preservation, including handling and storage.
7.5.5 Preservation of Product
Are there procedures for product preservation, handling, and storage?
Verify control and calibration of monitoring and measuring devices.
Are monitoring and measuring devices controlled and calibrated?
7.6 Control of Monitoring and Measuring Devices
Calibration Records, Device Control Logs
Ensure processes for measurement, analysis, and improvement are defined and implemented.
Are processes for measurement, analysis, and improvement defined and implemented?
8. Measurement, Analysis, and Improvement
8.1 General
Measurement Plans, Analysis Reports
Verify methods for measuring customer satisfaction.
8.2.1 Customer Satisfaction
Are methods for measuring customer satisfaction in place?
8.2 Monitoring and Measurement
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