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Verify the health and safety policy is defined and communicated.
Is the health and safety policy defined and communicated?
18.1 Health and Safety Policy
Health and Safety Policy Document, Communication Records
18. Health and Safety
Ensure hazards are identified and documented.
18.2 Hazard Identification
Are hazards identified and documented?
Hazard Identification Records, Risk Assessments
Confirm health and safety controls are implemented to manage risks.
Are health and safety controls implemented to manage risks?
18.3 Health and Safety Controls
Control Implementation Records, Safety Plans
Verify that health and safety training is provided to all relevant personnel.
Is health and safety training provided to all relevant personnel?
18.4 Health and Safety Training
Training Records, Attendance Logs
Ensure customer property is identified, verified, protected, and safeguarded.
Is customer property identified, verified,
19.1 Control of Customer Property
19. Customer Property
Customer Property Logs, Control Procedures
protected, and safeguarded?
Verify that procedures for the return and disposal of customer property are in place.
Are procedures for the return and disposal of customer property in place?
19.2 Return and Disposal of Customer Property
Return Logs, Disposal Records
Ensure opportunities for improvement are
20.1 Identification of Improvement Opportunities
Are opportunities for improvement identified and documented?
20. Continual Improvement
Improvement Logs, Opportunity Registers
identified and documented.
Confirm that improvement actions are implemented and tracked.
Are improvement actions implemented and tracked?
20.2 Implementation of Improvement Actions
Action Plans, Tracking Logs
Verify the effectiveness of implemented improvement actions is reviewed.
Is the effectiveness of implemented improvement actions reviewed?
20.3 Review of Improvement Actions
Review Minutes, Effectiveness Reports
Ensure training needs are identified for all personnel.
Are training needs identified for all personnel?
21.1 Training Needs Identification
21. Training and Awareness
Training Needs Analysis, Training Plans
Verify that training programs are implemented as per the identified needs.
Are training programs implemented as per the identified needs?
21.2 Training Program Implementation
Training Schedules, Attendance Records
Confirm the effectiveness of training programs is evaluated.
Is the effectiveness of training programs evaluated?
21.3 Training Effectiveness
Training Evaluation Reports, Feedback Forms
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