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Case Study
Challenge
Our client, Leslie Controls, a company that designs and manufactures valves for the Navy approached us with several pressing challenges:
Quality Culture
The client was struggling with high defect rates, a lack of standardized process, and a disregard for continuous improvement and customer satisfistfaction.
On-Time Delivery
The client had persistent on-time delivery challenges, causing delays in fulfilling customer orders. Issues with production scheduling, logistics, and communication hindering timely product delivery, impacting customer saftisfaction.
Declining Sales
The client was experiencing a steady decline in sales and revenue due to consistently delayed deliveries.
Solution
Outcome
In just six months, our client achieved remarkable outcomes, experiencing a 100% surge in revenue. Cultivating trust among internal and external stakeholders significantly enhanced client satisfaction. Embracing the mantra 'Mission over self,' the team achieved a remarkable fourfold increase in throughput within a year."
In response to the challenges, our team executed a holistic strategy to enhance Quality Culture. We meticulously evaluated internal and external stakeholder relationships, restructured the Organizational Design for optimal personnel placement, and fostered a culture of sustainable compliance through effective teamwork.
2023
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