BONE CHINA CARE GUIDE
To help maintain the look and feel of your tableware it is important to consider the washing process. Washing temperature, detergents, and water types are key factors when caring for your product whilst also ensuring that you do not let dirt and residue build up over long periods of time. The recommendations below will help to maintain the performance of your product in service.
Always wash as soon as possible after use. Before loading into the dishwasher, rinse with hot water and avoid leaving food on china for any significant length of time. Do not overload the dishwasher and ensure that the water temperature is in accordance with the manufacturer’s recommendations. Ensure the dishwasher is regularly serviced and in good order. We strongly recommend using a rack with custom compartments to ensure that there is no impact during the washing cycle. Avoid overlapping and overloading the dishwasher. There are many automatic dishwashing detergents available today to suit different operating conditions. It is important to select the correct one for the dishwasher as some detergents can cause corrosion and permanent damage to the tableware decoration. For any regions with hard water, it is suggested to use a hard-water detergent and rinse-aid. Recommended dishwasher temperature for china is 69-74°C/156-165°F and a rinse at 83°C/181°F. A wash temperature of 69°C/156°F is recognised as the most effective for removal of food soiling, with less risk of damage to the decoration. We do not recommend the use of dishwashers for product with metallic trim.
The use of scourers will lead to damage on plates, often seen by visible circular scratches. We suggest not to use a scrubbing sponge and instead rinse the plate with hot water as soon as possible. After washing, wipe with a damp cloth (microfibre) to remove any watermarks that may occur during the washing process. If watermarks are excessive check the dosage of rinse aid. To remove coffee and tea stains, or any stubborn built-up dirt use Tannin Remover powder. Mix the powder with water and place the crockery in a bath of the solution for 30 seconds. Use a soft sponge to remove stains. Do not use a scrubbing sponge as it can damage the glaze. Using higher temperatures or overdosing on detergent will cause deterioration to the glazed finish or damage any decoration on the product. Most dishwashers have a short wash or china/crystal cycle that should be sufficient for most cleaning of china. Fine bone china should not be used for cooking purposes. Do not expose it to a naked flame and avoid use in an oven. Products with gold or platinum decoration must not be used in a microwave due to the metallic content.
TRAINING
Further support can be provided over the telephone or through a personal visit from a member of our team.
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