DPW ESG Report 2021

DP WORLD ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2021

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OUR WORLD, PEOPLE DEVELOPMENT WE MADE A PERMANENT COMMITMENT TO CONTINUOUSLY INVEST IN OUR PEOPLE, SO ALL EMPLOYEES CAN DEVELOP AND MAINTAIN CUTTING-EDGE KNOWLEDGE THROUGHOUT OUR GLOBAL OPERATIONS.

This commitment means that at DP World, learning has no endpoint. Our goal is to attract and retain the best talent and to offer continuous personal development opportunities to enable our people to grow and thrive. Every year, we are looking to deliver more than the last. Smarter solutions. Better technologies. Operational firsts. Deeper customer insights and service levels. As such, offering continuous development opportunities sets us on those paths as we equip our talent with new knowledge and skills. Our approach is rooted in Our Principles, which guide our overall management of people philosophy globally. We embed the principles in our flagship training programmes such as Lead@DPWorld,

which can be delivered to employees with leadership or line management responsibilities. DP World made significant progress on its Inclusion and Diversity (I&D) agenda in 2021. Our Chairman launched International Women’s Day in March with a series of internal announcements and commitments, including appointing the Group’s first dedicated I&D manager. We capitalised on the momentum of this initiative and followed up in November with workshops addressing unconscious biases for our all employees – these workshops were attended during the entire month and attracted a record number of participants. We also continued to invest in other key areas of our people management agenda in 2021. DP World invests heavily in functional training, digital learning and

operational training partnerships to give us a competitive advantage as we contribute to shaping the future of smart trade. Throughout the year, we delivered training via our DP World Hub, to 8,343 employees via a total of 41,229 online training hours globally, representing 24,787 courses completed for the year. Our efforts to ensure Leaders and HR business partners understand and lead in improving the quality of our talent conversations were furthered via the online availability of our talent frameworks and policies on our Connexions intranet. In 2022, we intend to roll out several initiatives to deliver on our People Development goals. This will include concrete training programmes and materials, including a commercial and

CASE STUDIES: HOW WE HELP OUR PEOPLE TO GROW – SUCCESS STORIES FROM AROUND THE WORLD

Assane brings his expertise to our ports across Africa

Amna Ghanem keeps trade moving at Jebel Ali

Hibo Abdillahi creates sustainable impacts in the communities where we operate

Luísa M. Ornela received a Certificate of Appreciation for her excellent service and involvement in our career development programme

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