Role purpose and primary objective:
As we transition over the next 5 years to potentially a much larger client base, our service offering needs to be robust, efficient, right-sized and scalable. Ensuring that we understand and are meeting the needs of our customers to a high level of satisfaction is really important in delivering an excellent service. To achieve this managing and providing leadership for E&F team members in stakeholder and performance management to ensure the needs of both the business area and stakeholder needs are met is integral and essential. This is a dual role which is integral to the development /evolution of our customer focused services: •Act as E&F’s Account Manager for one of the Campus largest tenants, EMBL EBI. • Lead on service delivery best practise and service improvement. Support E&F in delivering services in line with stakeholder Service Level Agreement, by monitoring, reporting on data and providing insight to our contract managers helping to ensure our key supply chain partners service quality is optimised, service delivery targets are met and commercial management opportunities are fully exploited.
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