GUEST ENGAGEMENT SCORES
Overall Stay Experience TARGET 2024 : 91% YTD 24 :94.71%
Problem Free
Problem Handling
TARGET 2024 : 78% YTD 24 :79.50%
TARGET 2024 : 81.3% YTD 24 :84.21%
Service Attentiveness & Thoughtfulness TARGET 2024 : 94% YTD 24 :94.77%
Arrival Experience
TARGET 2024 : 93.8% YTD 24 :94.10%
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