Trainer's Manual - English (UPDATED) 04/11

SERVICE ORIENTATION

SERVICE ORIENTATION ACTIVITIES‌

Activity 1: Group 1

Source: Allen, P. (2009) Service Orientation Winning Strategies and Best Practices. New York: Cambridge University Press; pp. 3-130.

Pages: 3-7

Topics:

What is service orientation? Explain. (p. 3) What is service-oriented architecture (SOA)? Explain. (pp. 3-4) Why is IT an “economic imperative” in service orientation? Explain. (pp. 4-5) Why is it imperative to be competitive in service orientation? Explain. (pp. 5-7)

Activity 1: Group 2

Source: Allen, P. (2009) Service Orientation Winning Strategies and Best Practices. New York: Cambridge University Press; pp. 3-130.

Pages: 7-10

Topics:

What is a “legacy jungle” in service orientation? Explain. (pp. 7-8) What is a service? Explain. (p. 9) What is an interface? Explain. (p. 9)

What is a business process? Explain. (p. 9) What is a software service? Explain. (p. 10)

Activity 1: Group 3

Source: Allen, P. (2009) Service Orientation Winning Strategies and Best Practices. New York: Cambridge University Press; pp. 3-130.

DEVELOPING GLOBAL COMPETENCIES FOR LIFELONG LEARNING | CHAPTER SEVEN

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