SERVICE ORIENTATION
Activity 1: Group 4 Source: Allen, P. (2009) Service Orientation Winning Strategies and Best Practices. New York: Cambridge University Press; pp. 3-130. Why are integration and federation important in a service-oriented approach? Explain. (pp. 14-15) Why should there be businessprocess improvement in a service-oriented approach? Explain. (pp. 15-16) Why do you need to consider application design and development in a service-oriented approach? Explain. (p. 16) What is involved in software operations in a service-oriented approach? Explain. (pp. 16-17) Topics: Pages: 14-17 Activity 1: Group 5 Source: Allen, P. (2009) Service Orientation Winning Strategies and Best Practices. New York: Cambridge University Press; pp. 3-130. What is a service-level agreement? Explain. (p. 12) What are suppliers and providers? Explain.(pp. 12-13) What is the distinction between customers and users? Explain. (p. 13) What three areas are involved in the overall approach to service orientation? (p. 13) Topics: Pages: 12-13
Pages: 17-21
Topics:
What are the three key elements that are needed in service orientation? Explain. (pp. 17-18) What is the pivotal role of SOA (Service-Oriented Architecture)? Explain. (pp. 18-19) How should you answer business questions from a CEO on technology and change for service orientation? Explain. (pp. 20-21) How does a service-oriented approach ensure governance? Explain. (p. 21)
DEVELOPING GLOBAL COMPETENCIES FOR LIFELONG LEARNING | CHAPTER SEVEN
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