Your Benefits at a glance. 1. Proactive. Peace of mind and hassle-free support. 2. Straightforward. Remote diagnostics and repair. 3. Convenience. Integrated into your digital environment. 4. Quality. Direct assistance from BMW experts and BMW service partners using original BMW parts. 5. Free of charge. As part of an active ConnectedDrive contract*.
Requirements. Your checklist for Proactive Care: •
Active BMW ConnectedDrive contract.
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Consent to the current BMW ConnectedDrive conditions.
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Technical activation in the vehicle (smart maintenance and/or ensure mobility). Completion and release of your contact data in the BMW ConnectedDrive profile.
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How it works. •
Sensors read out vehicle data and automatically transfer them to BMW. Malfunctions are detected early and sorted by urgency. If there is a need for maintenance or repair or a malfunction is present, you will be contacted. Contact takes place either via the My BMW app, by e-mail, SMS or a message sent directly in the vehicle. In urgent cases, you will receive a phone call. You will receive competent assistance on site, quickly via remote services or an appointment offer with a BMW service partner of your choice. The transferred data will enable the workshop to make specific preparations and order any spare parts needed.
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