INTRODUCTION
6.7 Self–assessment Worksheet...............................................................................................................................91 6.8 Cause Analysis...........................................................................................................................................................92 6.9 Improvement Plan.....................................................................................................................................................93 6.10 Self-monitoring Mechanism................................................................................................................................. 94 6.11 Supplementary Teaching, Learning and Assessment Material.......................................................94 6.11.1 Online Educational Videos........................................................................................................94 6.11.2 Online Educational Courses.....................................................................................................95 6.12 References...................................................................................................................................................................95 Chapter Seven: Service Orientation ...................................................................................................................... 98 7.1 Definition. ....................................................................................................................................................................... 99 7.2 Learning Outcomes..................................................................................................................................................99 7.3 Main Dimensions of Service Orientation....................................................................................................100 7.4 Activity............................................................................................................................................................................ 101 7.5 Reflective Practice..................................................................................................................................................103 7.6 Measurable Levels of Performance/Rubrics...........................................................................................103 7.7 Self–assessment Worksheet............................................................................................................................104 7.8 Cause Analysis.........................................................................................................................................................105 7.9 Improvement Plan...................................................................................................................................................105 7.10 Self–monitoring Mechanism.............................................................................................................................. 106 7.11 Supplementary Teaching, Learning and Assessment Materials..................................................106 7.11.1 Online Educational Videos......................................................................................................107 7.11.2 Online Educational Courses...................................................................................................108 7.12 References.................................................................................................................................................................108 Chapter Eight: Emotional Intelligence ................................................................................................................ 110 8.1 Definition. ....................................................................................................................................................................... 111 8.2 Learning Outcomes.................................................................................................................................................112 8.3 What Do We Mean By “Emotions”?...............................................................................................................112 8.4 What Do You Need to be Emotionally Intelligent?..................................................................................113 8.4.1 Know Yourself.................................................................................................................................114
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Building Competencies for Sustainable Learning | Introduction
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