SERVICE ORIENTATION
7.7 SELF–ASSESSMENT WORKSHEET
• Identify a Key Performance Indicator (KPI) (to be decided in coordination with the trainer)
• State your achievable and targeted scores
• State the actual score you received in your project
• Conduct Gap Analysis (the difference between the targeted and the actual scores)
• Check what applies to you:
∘ Target is achieved
∘ Target is not achieved
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Building Competencies for Sustainable Learning | Chapter Seven
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