SERVICE ORIENTATION
2. What, when, why and how will you improve your score?
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3. Identify the resources that will help you to achieve your target.
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4. Decide on a new score / KPI.
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7.10 SELF–MONITORING MECHANISM
Participants are guided to: • Develop a mechanism to monitor, document, assess and report the results of the intervention improvement plan to further identify the Knowledge, Skills and Attitudes (KSAs) that they need to master the service orientation competence. • Check the companion website for additional institutional materials and activities. 7.11 SUPPLEMENTARY TEACHING, LEARNING AND AS- SESSMENT MATERIALS
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Building Competencies for Sustainable Learning | Chapter Seven
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