SERVICE ORIENTATION
7.11.1 ONLINE EDUCATIONAL VIDEOS
1. B2Bwhiteboard. (2023) What is SERVQUAL? - Overview [Video]. YouTube. Available at: https://www.youtube.com/watch?v=U2xi_5sC7mI 2. Brownlee, D. (2013) What is Customer Service ? The 7 Essentials to Excellent Customer Service [Video]. YouTube. Available at: https://www.youtube.com/watch?v=tn0veQ7_stI 3. Customers That Stick. (2017) Amazing Customer Service with Shep Hyken [Video]. YouTube. Available at: https://www.youtube.com/watch?v=0-hGxXAP2mw 4. LeadersIn. (2015) Daniel Goleman on the Different Kinds of Empathy [Video]. YouTube. Available at: https://www.youtube.com/watch?v=WdDVvLEKoc8 5. Moment. (2021) What is the Customer Journey? | Definition and How to Create One [Video]. YouTube. Available at: https://www.youtube.com/watch?v=7Xa3lwxg16Q 6. MoveITChannel. (2017) Part 1 - Service Orientation: Service Oriented Computing Design Principles (Arabic) [Video]. YouTube. Available at: https://www.youtube.com/ watch?v=ufBcTdYpg0A 7. My ALF Training. (2019) Pre-Service Orientation Introduction [Video]. YouTube. Available at: https://www.youtube.com/watch?v=1FjJ1tjJZjc 8. Robinson, B. (2019) Living Hope Service Orientation Introduction [Video]. YouTube. Available at: https://www.youtube.com/watch?v=-bwGsTwcjY4 9. SmallBusinessSolver. (2013) Amazing Customer Service! [Video]. YouTube. Available at: https://www.youtube.com/watch?v=KNr8jMc-aJU 10. Sinek, S. (2021) The Art of Listening | Simon Sinek [Video]. YouTube. Available at: https://www.youtube.com/watch?v=qpnNsSyDw-g 11. Valuetainment. (2016) Customer Service Vs. Customer Experience [Video]. YouTube. Available at: https://www.youtube.com/watch?v=bL_D-qyva0c 12. Viio, P. (2018) What is Customer Focus, Why is it Important and How to Become Customer Focused [Webpage]. Available at: https://paulviio.com/what-is-customer-focus-how-to become-customer-focused/
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Building Competencies for Sustainable Learning | Chapter Seven
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