PMU Training Manual English version 31 Oct (1)

SERVICE ORIENTATION

7. Kia, N., Halvorsen, B., & Bartram, T. (2019). Ethical leadership and employee in-role performance: The mediating roles of organisational identification, customer orientation, service climate, and ethical climate. Personnel Review, 48(7), pp. 1716–1733. doi:10.1108/pr- 12-2018-0514 8. Pekkala, J., Peltonen, S., & Lammi, M. (2019). Service orientation based tool for assessing and improving service design and development practices in manufacturing industry. Design Journal, 22, pp. 2089–2103. doi:10.1080/14606925.2019.1594932 9. Yiu, H. L., Ngai, E. W. T., & Lei, C. F. (2019). Impact of Service Dominant Orientation on the Innovation Performance of Technology Firms: Roles of Knowledge Sharing and Relationship Learning. Decision Sciences. doi:10.1111/deci.12408 10. Yuan, Y., Feng, B., Lai, F. J., & Collins, B. J. (2018). The role of trust, commitment, and learning orientation on logistic service effectiveness. Journal of Business Research , 93, pp. 37–50. doi:10.1016/j.jbusres.2018.08.020

109

Building Competencies for Sustainable Learning | Chapter Seven

Made with FlippingBook Digital Proposal Creator