EMOTIONAL INTELLIGENCE
1
2
Understand
Manage
Your Emotions Emotions of Others
3
4
Acknowledge
Recognize
Figure 8.1: Elements Relevant to Emotions
8.2 LEARNING OUTCOMES
By the end of this workshop, participants will be able to: • Define and explain the concepts of emotions and emotional intelligence.
• Develop key traits associated with emotional intelligence.
• Assess the extent of their emotional intelligence.
• Manage their own emotions effectively.
8.3 WHAT DO WE MEAN BY “EMOTIONS”? Emotional intelligence refers to an individual’s capacity to understand and manage their own emotions, as well as the emotions of those they interact with, whether in work or personal con-
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Building Competencies for Sustainable Learning | Chapter Eight
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