INTRODUCTION
List of figures ............................................................................................................................10 Figure 1: Learn, Apply, Demonstrate & Assess (LADA) Model..................................................................14 Figure 2: MRI Phases of the Assessment Approach.......................................................................................16 Figure 3: Types of Assessment...................................................................................................................................17 Figure 4: Eight Integrated Skills..................................................................................................................................17 Figure 1.1: Components of Problem Solving .........................................................................................................24 Figure 1.2: Problem Solving Methods ........................................................................................................................25 Figure 1.3: Guidelines for Brainstorming .................................................................................................................26 Figure 1.4: SWOT Analysis .............................................................................................................................................26 Figure 1.5: Mind Mapping Method................................................................................................................................27 Figure 2.1: Characteristics of Critical Thinking......................................................................................................38 Figure 2.2: Characteristics of Critical Thinkers......................................................................................................40 Figure 2.3: Characteristics of Non-Critical Thinkers...........................................................................................40 Figure 3.1: Creativity as an Ability.................................................................................................................................52 Figure 3.2: Creativity Requirements...........................................................................................................................52 Figure 4.1: Successful Team Coordination.............................................................................................................64 Figure 4.2: Competent Coordinators..........................................................................................................................65 Figure 5.1: Dimensions of People Management..................................................................................................77 Figure 6.1: Main Dimensions of Decision Making................................................................................................89 Figure 7.1: Main Dimensions of Service Orientation.........................................................................................101 Figure 8.1: Elements Relevant to Emotions ..........................................................................................................112 Figure 8.2: Emotions ..........................................................................................................................................................113 Figure 8.3: Elements of Emotional Intelligence ...................................................................................................113 Figure 8.4: Approaching Emotions as Data ...........................................................................................................114 Figure 8.5: RPI Model To Address Frustration .....................................................................................................116 Figure 8.6: Characteristics of Empathetic Individuals .....................................................................................117 Figure 9.1: Negotiation Process Characteristics ............................................................................................... 127 Figure 9.2: Key Elements of Successful Negotiation ......................................................................................128 Figure 9.3: Pillars of Successful Negotiation .......................................................................................................130 Figure 9.4: Elements of Win-Win Negotiation Process ..................................................................................130 Figure 9.5: Negotiation SMART Goals .....................................................................................................................131 Figure 9.6: Negotiation Tips............................................................................................................................................132 Figure 9.7: Characteristics of Successful Negotiators ....................................................................................132
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Building Competencies for Sustainable Learning | Introduction
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