INTRODUCTION
A vital communication skill in both business and everyday life. It is a stra- tegic technique that enables individuals to save time and money while im- proving business productivity, performance and revenue.
Negotiation:
A process that addresses and assesses a problem using a systematic and logical methodology. It involves four main steps acronymed as IDEE: identifying the problem, designing a solution, executing the solution, and evaluating the results.
Problem Solving:
The process of selecting, working with, providing feedback to, and motivat- ing individuals, while equipping them with the necessary knowledge and direction to perform tasks effectively. Successful people management en- hances engagement and retention, which in return improves overall perfor- mance.
People Management:
Scope of the Pro- gramme:
The competencies covered by the programme within a defined timeline.
Understanding who the customers are and what they need in order to interact with them effectively, respond to inquiries, resolve issues, build credibility and nurture long lasting relationships.
Service Orientation:
XI. ACRONYMS
• ADDIAE – Analyzing, Designing, Developing, Implementing, Assessing and Evaluating • CF – Cognitive Flexibility • DSC – Develop, Select and Create • EI – Emotional Intelligence • IDEE – Identify, Design, Execute and Evaluate • KPI – Key Performance Indicator • KSAs – Knowledge, Skills and Attitudes • LADA – Learn, Apply, Demonstrate and Assess • MRI – Monitor, Reflect and Improve
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Building Competencies for Sustainable Learning | Introduction
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