As you begin your preparations for the World Cup , here are considerations you should keep in mind – especially if you have operations in any of the host cities.
Staffing Needs
What are our projected staffing requirements leading up to and during the World Cup period? Do we need to hire temporary or contingent workers to meet increased demand, and how will we recruit them? Do we need to hire temporary staff with specific foreign language skills? How can we leverage existing multilingual staff to better serve international visitors? What training programs should we implement to prepare staff for an international audience? Do we understand the legal standards in place for whether we can retain unpaid volunteers at our organization? Are our current staff schedules flexible enough to accommodate extended hours or shift changes? What incentives can we offer to attract and retain both temporary and standard employees during this period? How will we manage employee workload to prevent burnout during peak times? Do we have a plan for rapid onboarding of new workers to get them up to speed quickly? What policies do we need to review or update regarding overtime, leave requests, and scheduling?
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