COMPREHENSIVE CHECKLIST OF CONSIDERATIONS
As you begin your preparations for the World Cup, here are considerations you should keep in mind – especially if you have operations in any of the host cities.
STAFFING NEEDS
☐ What are our projected staffing requirements leading up to and during the World Cup period? ☐ Do we need to hire temporary or contingent workers to meet increased demand, and how will we recruit them? ☐ Do we need to hire temporary staff with specific foreign language skills? How can we leverage existing multilingual staff to better serve international visitors? ☐ What training programs should we implement to prepare staff for an international audience? ☐ Do we understand the legal standards in place for whether we can retain unpaid volunteers at our organization? ☐ Are our current staff schedules flexible enough to accommodate extended hours or shift changes?
☐ What incentives can we offer to attract and retain both temporary and standard employees during this period?
☐ How will we manage employee workload to prevent burnout during peak times?
☐ Do we have a plan for rapid onboarding of new workers to get them up to speed quickly?
☐ What policies do we need to review or update regarding overtime, leave requests, and scheduling?
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