• Account manage at a project level, supporting the Associate Director with all aspects of client care, including obtaining client feedback on performance and service delivery at key stages through each commission.
• Assist in the development and management of a high performing specialist team of consultants.
• Responsible for providing leadership for small teams.
Service Management • Undertake and lead the delivery of a range of commissions and provide support on other commissions.
• Achieve against project financial targets.
• Assist with client negotations and commercial development as required.
• Act as the key point of contact for clients and teams related to these commissions.
• Work as part of the Cost Management Team in developing processes and procedures to provide a quality assured service for clients.
• Support new business development and bid and tender preparation.
• Support the development of quality assurance in processes and procedures for the service line.
• Develop client relationships to secure repeat business commissions.
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