Cargo claims handbook

12

Sea carriage: theft/shortage/non-delivery

Possible causes:

Additional documents:

Survey to cover the following points:

- Another person purporting to be the appointed carrier to collect the cargo - Mis-delivery of the cargo to the wrong place/person - Theft of the cargo - Rough handling of cargo during loading and/or discharge

- Photographs of any security measures put in place by the carrier (padlocks/seals/alarms) - Photographs of the container - Container movement records - Loading/Discharge report - Where there is partial theft – photographs of the remaining cargo

- Location where the theft occurred - Quantity of the cargo stolen and its value

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