Cargo claims handbook

23

Warehouse damage: temperature abuse

Possible causes: - Damaged or incorrectly operating reefer units - Poor storage - Fire

Additional documents: - Maintenance records relating to the fire protection systems - Instructions to the warehouse relating to the temperature/humidity requirements - Temperature recordings - Pattern of damage sustained by the cargo - Disposal certificate and invoice - Salvage invoice (if applicable) - Invitation to joint survey - Survey invoice

Survey to cover the following points: - The types and categories of the cargo damaged - The quantity of each type of cargo damaged - The value of each type of cargo damaged - The extent and type of damage to the cargo - Comprehensive photographs of the damage to the cargo in situ showing the product code location with warehouse and type of damage

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