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Using this handbook
This handbook is intended to outline the key supporting documentation to be obtained in cases of damage to cargo during sea carriage, road carriage and/or storage in a warehouse. The core documents section outlines the absolute minimum documentation that should be obtained in cases of damage. Once the likely cause (or causes) of the damage has been ascertained; the relevant section should be consulted to identify the additional documentation that should be obtained. The additional documentation may either be requested by the carrier during the claim process or it may be required to strengthen the claim against the carrier.
Please note that this handbook serves only as a guide in order to assist with the collection of claim documentation to help to establish and evidence the cause of the damage. Requirements may differ in each case and if there is any doubt early, fact-specific legal advice should be obtained.
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